Inova Health
10,000+ employees
🏥 Healthcare
⚕️ Healthcare Insurance
🤝 Non-profit
Healthcare • Healthcare Insurance • Non-profit
Inova Health is Northern Virginia’s leading nonprofit healthcare provider, offering world-class clinical excellence to communities with a warm, human touch. With over 22,000 team members, Inova serves more than 2 million individuals annually across various specialties, including cancer, neurology, and gynecology. The organization is recognized for excellence by various authoritative bodies, including the Centers for Medicare and Medicaid Services and U. S. News & World Report. Their comprehensive services include hospital care, emergency services, outpatient care, and more, making them a vital healthcare partner for many.
Patient Relations Specialist
🕒 October 2
⚔️ Virginia – Remote
💵 $30 - $49 / year
⏰ Full Time
🟢 Junior
🟡 Mid-level
🦅 H1B Visa Sponsor
👻 Ghost score 0%
Where this job comes from
Posted on Inova Health's careers page, not through a job board
First seen by Remote Rocketship October 2
Still open on Inova Health's site. Checked 7 hours ago.
Inova Health
10,000+ employees
🏥 Healthcare
⚕️ Healthcare Insurance
🤝 Non-profit
Healthcare • Healthcare Insurance • Non-profit
Inova Health is Northern Virginia’s leading nonprofit healthcare provider, offering world-class clinical excellence to communities with a warm, human touch. With over 22,000 team members, Inova serves more than 2 million individuals annually across various specialties, including cancer, neurology, and gynecology. The organization is recognized for excellence by various authoritative bodies, including the Centers for Medicare and Medicaid Services and U. S. News & World Report. Their comprehensive services include hospital care, emergency services, outpatient care, and more, making them a vital healthcare partner for many.
📋 Description
• Act as the primary point of contact for patients and families, addressing inquiries and concerns • Resolve patient complaints and grievances through investigations, chart reviews, mediation, and written feedback • Facilitate meetings between patients, families, and healthcare providers • Monitor patient feedback and identify trends to improve patient satisfaction and experience • Provide notary services for patients and families • Educate patients about resources, services, support programs, rights, responsibilities, ADA regulations, and accessible communication methods • Assist with policy development and compliance related to patient relations, privacy, and Joint Commission grievances • Maintain confidential records of complaints, grievances, actions, and resolutions • Collaborate with nursing, medical staff, leadership, billing, quality, compliance, legal, safety, ethics, and community/governmental organizations • Advocate for patients and assist with advance directives, powers of attorney, informed consent, end-of-life preferences, financial services, insurance regulations, and pay errors
🎯 Requirements
• Certified Notary within 3 months of hire • Two years of relevant experience • Bachelor's Degree • Knowledge of Americans with Disabilities Act (ADA) regulations and accommodations • Knowledge of healthcare regulations and best practices • Ability to maintain confidentiality of patient records and information • Ability to navigate financial services and insurance regulations • Full-time availability
🏖️ Benefits
• Professional development opportunities • Equal Opportunity employment
Apply Now📊 Check your resume score for this job
Improve your chances of getting an interview by checking your resume score before you apply.
Similar Jobs
🕒 October 1
Title Order Entry Coordinator entering residential and commercial title orders for a national title insurance agency. Reviewing documents, resolving discrepancies, and coordinating with clients and internal teams.
🕒 October 1
Traveling Electrical Foreman overseeing electrical project scope, manpower, materials, safety, and quality. Power Design provides field technology and customized training for electrical construction leaders.
🕒 October 1
Patient Acquisition Specialist converting healthcare referrals into scheduled telehealth appointments for Mood Health. Managing patient pipelines, overcoming care-access barriers, and meeting sales conversion goals.
🗣️🇪🇸 Spanish Required
🕒 October 1
Patient Acquisition Specialist converting healthcare referrals into scheduled mental health appointments. Building trust, managing pipelines, and guiding patients toward Mood Health telehealth care.
🗣️🇪🇸 Spanish Required
🕒 October 1
Hematology/Oncology Specialist promoting Karyopharm’s cancer therapies to oncology stakeholders. Driving access, product education, account strategy, and pharmaceutical sales across the Hartford territory.
