Customer Success Manager

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INSIDEA

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Digital Marketing • B2B • SaaS

INSIDEA is a digital solutions and marketing company that specializes in enhancing brands' online presence and driving growth through strategic digital marketing services. They offer a wide range of services including digital marketing, content marketing, email marketing, SEO, social media marketing, and HubSpot-related services such as implementation, management, and onboarding. INSIDEA positions itself as a dedicated partner that provides expertise in lead generation, graphic and web design, and website development. The company prides itself on its ability to deliver measurable growth for brands across various industries with personalized and comprehensive digital strategies.

51 - 200 employees

Founded 2021

🤝 B2B

☁️ SaaS

📋 Description

• Serve as the primary contact for a portfolio of clients using HubSpot. • Develop and maintain strong, long-term client relationships. • Understand client business objectives and tailor HubSpot solutions to meet those needs. • Guide clients through onboarding and ensure successful implementation of HubSpot tools. • Provide ongoing support and training on HubSpot’s features and best practices. • Identify opportunities for clients to optimize HubSpot use and drive business growth. • Monitor client usage and success metrics, proactively addressing any issues. • Identify upsell and cross-sell opportunities to increase client spending and satisfaction. • Regularly communicate with clients to review progress, gather feedback, and update on new features. • Prepare and present reports on client performance and ROI from HubSpot. • Collaborate with internal teams to resolve client issues and deliver exceptional service.

🎯 Requirements

• Bachelor’s degree in Marketing, Business, Communications, or a related field. • Proven experience as a Customer Success Manager for International clients, preferably within the SaaS or digital marketing industry. • In-depth knowledge of HubSpot’s CRM, marketing, sales, and service tools. • Strong understanding of digital marketing principles and practices. • Excellent communication, interpersonal, and negotiation skills. • Ability to manage multiple clients and projects simultaneously. • Strong problem-solving skills and a proactive approach to client management. • HubSpot certifications (e.g., Inbound, HubSpot Marketing Software) are a plus.

🏖️ Benefits

• Fully remote work environment