Inside Out Group
Media • Construction • Aerospace
Inside Out Group is a specialized video production company that offers high-end filming services, including time lapse filming, drone filming, photography, and animation. With over 15 years of experience, they cater to diverse sectors such as rail, construction, and infrastructure, providing innovative solutions for challenging projects. Their team is known for its technical expertise and creative approach, ensuring quality media that effectively showcases their clients' projects.
11 - 50 employees
Founded 1991
📱 Media
🚀 Aerospace
Client Success Manager
Job not on LinkedIn
3 days ago
Inside Out Group
Media • Construction • Aerospace
Inside Out Group is a specialized video production company that offers high-end filming services, including time lapse filming, drone filming, photography, and animation. With over 15 years of experience, they cater to diverse sectors such as rail, construction, and infrastructure, providing innovative solutions for challenging projects. Their team is known for its technical expertise and creative approach, ensuring quality media that effectively showcases their clients' projects.
11 - 50 employees
Founded 1991
📱 Media
🚀 Aerospace
📋 Description
• Run the 14-Day Activation Process for all new clients • Ensure each new client achieves 1–2 quick wins early (e.g., reactivations/upsells) • Guide clients through the program's roadmap and weekly assignments • Track client data (KPIs, activation steps, engagement), notice “yellow/red flags,” and run internal Save Play SOPs to prevent churn • Keep clients moving through the 4-Milestone Journey (Activate → Testimonial → Refer → Renew) • Conduct daily check-ins with clients via Slack/DM • Answer client questions via Slack/DM and follow up quickly when clients go quiet • Lead “momentum reset” calls when clients get stuck • Attend and support weekly group coaching calls • Extract wins, collect testimonials, and keep clients excited, engaged, and making progress • Update a unified tracker every day (client health, wins, KPIs, activation steps, notes) • Review client metrics and spot trends • Prepare weekly founder reports and run monthly health audits and churn sweeps • Coordinate internal handoffs (between the Founder, EA, Ads team, etc.) and continuously improve SOPs over time
🎯 Requirements
• C1 ENGLISH LEVEL IS REQUIRED, THE SELECTED CANDIDATE WILL BE SPEAKING STRICTLY IN ENGLISH DURING THEIR WHOLE SHIFT • Previous CSM or account management experience (bonus if in coaching, agencies, SaaS, or service businesses) • Strong communication skills (written and verbal) • Comfortable leading calls and coaching clients • Comfortable reviewing basic business metrics ( revenue, KPIs, P&L basics) • Organized, process-driven, and detail-oriented. • Experience with Slack, Google Sheets, or basic analytics/reporting
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