Client Support Lead

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September 26

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Inside Out Group

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Media • Construction • Aerospace

Inside Out Group is a specialized video production company that offers high-end filming services, including time lapse filming, drone filming, photography, and animation. With over 15 years of experience, they cater to diverse sectors such as rail, construction, and infrastructure, providing innovative solutions for challenging projects. Their team is known for its technical expertise and creative approach, ensuring quality media that effectively showcases their clients' projects.

11 - 50 employees

Founded 1991

📱 Media

🚀 Aerospace

📋 Description

• Serve as the first point of contact for all clients, ensuring a professional and responsive experience • Leverage multiple communication channels (email, text, and phone calls) to provide timely support and updates • Take immediate action on client escalations and manage updates within the platforms we use • Provide secondary support for onboarding new clients and assisting with scheduled meetings • Act as a dedicated outbound representative for clients who require outbound calls or additional assistance • Work effectively with minimal supervision, demonstrating reliability and accountability • Show proactive behavior by identifying and addressing potential issues before they arise

🎯 Requirements

• Preferably with at least 1 year experience as a Customer Success Manager or support role • Excellent or Neutral accent • Excellent use of the English language both written and spoken • Tech savvy (no advanced IT level required) • Tools/Experience: Gmail • Tools/Experience: Google spreadsheet • Tools/Experience: RingCentral preferred but not required • Back up power and ISP • Amendable in changes with schedule if an emergency arises • At least 16gb RAM