Customer Support – Operations Specialist

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November 26

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Inside Out Group

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Media • Construction • Aerospace

Inside Out Group is a specialized video production company that offers high-end filming services, including time lapse filming, drone filming, photography, and animation. With over 15 years of experience, they cater to diverse sectors such as rail, construction, and infrastructure, providing innovative solutions for challenging projects. Their team is known for its technical expertise and creative approach, ensuring quality media that effectively showcases their clients' projects.

11 - 50 employees

Founded 1991

📱 Media

🚀 Aerospace

📋 Description

• Client Communication & Customer Service Phone & Reception: Be the primary contact, answering phones and dealing with patient questions and concerns. • Follow-up: Conduct monthly follow-up calls to patients regarding their medication or any concerns. • Issue Management: Handle patient complaints (including those involving strong emotion or temper) with extreme patience and empathy, speaking calmly to de-escalate situations. • Service Explanation: Be able to confidently explain the product process (e.g., how to start, medication details, diet plans, exercise programs) to new patients who call in. • Referral to Provider: Schedule appointments for patients with technical or scientific questions to speak with the provider (Owner). • Operational & Systems Management First Order Checklist: Ensure all checklists are complete when a client orders for the first time (e.g., confirming the patient receives the medication, diet plan, and exercise program). • Workflow Management: Manage the entire operations and processes, coordinating the work of external contractors and freelancers. • Training Participation: Must be available to participate alongside the Owner in the initial business training/onboarding as the business launches.

🎯 Requirements

• Customer Service Experience (MUST): Proven experience in a customer service environment, specifically dealing with human emotions, conflict, and complaints. • Patience & Empathy: Must possess patience and empathy to handle upset or frantic customers calmly. • Communication & Confidence: Fluent English with a neutral accent is necessary. Must be able to speak confidently and persuasively about the product. • Learning Ability: Must demonstrate the ability to learn complex product processes quickly. • GoHighLevel Proficiency: Experience working with or a strong willingness to learn GoHighLevel is required. • Marketing/Content Experience: Experience in content execution, scheduling, and managing basic marketing processes. • AI Knowledge: Familiarity with AI tools and willingness to integrate them into daily communication/workflow. • Industry Experience (Plus): Experience in the healthcare, weight loss, or wellness industry is a plus.