IT Manager

Job not on LinkedIn

🕒 July 27

🍂 Massachusetts – Remote

🍂 Massachusetts – Remote

💵 $90k - $222k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💻 IT Support

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Insource Services, Inc.

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1993

💼 Consulting

🤝 B2B

🤖 Artificial Intelligence

Consulting • B2B • Artificial Intelligence

Insource Services, Inc. is a professional services firm that provides outsourced business solutions in Finance, Human Resources, Technology, and Data & AI. They deliver flexible, expert consulting and managed services—remotely or onsite—covering finance and accounting support, HR compliance and training, technology selection and implementation, and practical Data & AI solutions and policies. Insource also offers training through "Insource University," emphasizes a people-centered, cross-practice approach, and has served clients for over three decades with an emphasis on practical, adoptable solutions and continuous client support.

📋 Description

• Responsible for the comprehensive management of assigned client relationships and related IT infrastructures and environments to ensure optimal performance and meet existing and future needs. • Manage consulting engagement to achieve both client satisfaction and profitability goals. • Key areas include: Technical--technology strategy, budgeting, purchasing, documentation ownership, warranties, project management, it asset disposals, help ticket management, hands-on & webinars/virtual training, google administration. • Client relations, technology planning, budgeting and implementation, consistent check-ins and related communications, attend related meetings, user satisfaction surveys, coordinate incorporation of additional services as contracted and attending important client events. • The IT Manager will be responsible for the overall management of client relationships and their IT infrastructure. • Develop a partnership with key stakeholders at client organizations, ranging from CEO's to end users • Develop 1, 3, and 5 year technology plans for small to medium sized businesses • Manage the IT operations at various clients • Aid in the design of technology solutions, taking into account budget, risk and other organizational environmental factors • Present technical information to non-technical audiences • Manage consulting engagements to achieve both client satisfaction and profitability goals

🎯 Requirements

• Excellent working knowledge of IP and internet/email topology and networked systems • Excellent working knowledge of all Windows Operating systems, Microsoft Applications, • Excellent, proven organizational and project management skills • Excellent customer relationship and communication skills • Ability to quickly assess situations, troubleshoot problems, make decisions, and follow through to resolution • High degree of self-motivation and organization, able to work independently with minimal supervision. • Enthusiastic, outgoing, adaptable, unflappable under pressure and comfortable working in a variety of client environments. • Undergraduate education and 3 or more years of relevant experience • 3 or more years of IT experience. • Working knowledge of networked systems, Windows & Apple OS, Microsoft Applications, Server Virtualization and Cloud based file and email systems • Experience working on IT Project and/or Operations teams • Excellent time management and ability to prioritize tasks efficiently • Excellent communication skills, both written and verbal • Enthusiastic, adaptable and calm under pressure

🏖️ Benefits

• Health, Dental, Life, Short Term and Long Term Disability insurance • Generous paid time off • Company Holidays • Tuition Reimbursement • 401K with company matching