Policy and Shopper Communications Manager

September 23

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Instacart

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eCommerce • Transport • Retail

Instacart is a company that offers a flexible approach to work while transforming the grocery industry. It provides an essential service by delivering groceries and household goods to customers' doors in as little as 30 minutes. Instacart offers safe and flexible earning opportunities to personal shoppers and tackles challenges such as rerouting deliveries during snowstorms and connecting customers with coupons and deals. It aims to be the operating system for the grocery industry, thus helping customers save time for other activities. Instacart emphasizes diversity, equity, and belonging in its work culture.

1001 - 5000 employees

Founded 2012

🛍️ eCommerce

🚗 Transport

🛒 Retail

💰 $232M Venture Round on 2021-11

📋 Description

• Lead Central U.S. policy communications — including proactive and reactive media relations, strategic messaging, and press outreach across local and regional policy issues. • Build and maintain relationships with regional media, especially local reporters and outlets across key Central/Midwestern states. • Serve as a flex support across the entire breadth of policy and shopper communications, contributing to the most important advocacy campaigns, shopper technology launches, and reputation building initiatives across the team as needed. • Draft messaging, media materials, and communications plans for a range of topics including policy, labor, and shopper experience. • Support the development and execution of regional and national communications strategies to advance Instacart’s policy priorities and shopper communications goals. • Assist in rapid response and issues management across both policy and shopper workstreams. • Collaborate with internal teams to deliver consistent messaging and align communications across channels and stakeholders. • Help elevate Instacart’s voice through thought leadership, earned media, events, and other public-facing opportunities. • Contribute to internal communications strategies and support the rollout of key updates impacting the shopper community and broader policy environment.

🎯 Requirements

• 5–8 years of relevant experience in communications, public affairs, political campaigns, media relations, or similar fields • Experience working in or with high-paced policy, political, or shopper/consumer communications environments • Demonstrated ability to pitch and place stories with local and regional press; comfort cultivating relationships with journalists and media outlets • Excellent writing and editing skills, with the ability to craft compelling narratives for different audiences • Experience managing multiple stakeholders and cross-functional projects under tight deadlines • Experience working in the technology industry prioritized • Familiarity with emerging issues in labor, technology, food, or health policy is a plus • Collaborative, proactive, and highly organized • Solutions-oriented mindset and comfort navigating fast-changing priorities • Commitment to diversity, equity, and inclusion in storytelling and team dynamics • Passionate about communications and storytelling • Preferred: Experience working on policy issues at the state or local level (bonus if in Midwest) • Preferred: Background supporting labor, economic, or gig economy-related communications • Preferred: Understanding of the shopper/driver experience within app/marketplace platforms • Preferred: Ability to serve as a strategic connector across policy and consumer-facing teams • Preferred: Experience working in a matrixed communications or agency environment

🏖️ Benefits

• Instacart provides highly market-competitive compensation and benefits in each location where our employees work. • This role is remote and the base pay range for a successful candidate is dependent on their permanent work location. • Flex First: flexibility to choose where they do their best work—whether it’s from home, an office, or your favorite coffee shop—while staying connected and building community through regular in-person events. • Eligible for a new hire equity grant as well as annual refresh grants. • Remote work options (role listed as Remote - United States). • Some regional travel will be required for media engagement and on-the-ground storytelling efforts. • Offers may vary based on candidate experience and skills.