Senior Content Designer II, Fulfillment

November 21

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Instacart

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eCommerce • Transport • Retail

Instacart is a company that offers a flexible approach to work while transforming the grocery industry. It provides an essential service by delivering groceries and household goods to customers' doors in as little as 30 minutes. Instacart offers safe and flexible earning opportunities to personal shoppers and tackles challenges such as rerouting deliveries during snowstorms and connecting customers with coupons and deals. It aims to be the operating system for the grocery industry, thus helping customers save time for other activities. Instacart emphasizes diversity, equity, and belonging in its work culture.

1001 - 5000 employees

Founded 2012

🛍️ eCommerce

🚗 Transport

🛒 Retail

💰 $232M Venture Round on 2021-11

📋 Description

• Embed with feature teams on key product surfaces that onboard, engage, and retain shoppers of Instacart's fulfillment experience • Develop, ship, interpret results, and iterate on UX content that delivers measurable impact for product experiences • Craft AI system prompts that support greater personalization and scale content within the product • Utilize conversational design abilities that extend beyond making AI sound better—shape system prompts to influence behavior and deliver intuitive assistants that meet users' needs • Seamlessly collaborate with cross-functional teams, including product designers, product managers, engineers, data scientists, UX researchers, and other specialists • Create writing that expresses Instacart's product tone of voice and adheres to global content standards for UX writing, ensuring consistency with company voice • Share your work with the team, participate in constructive critique sessions, and offer feedback to peers

🎯 Requirements

• 6+ years of experience crafting content for web and mobile interfaces • Expert command of written language, storytelling, design thinking, and content frameworks • Proven ability to translate product requirements, user insights, design strategy, and business goals into high-quality language frameworks and UX writing • Strong convictions around craft and quality in UX content, supported by a portfolio showcasing clear and effective writing • Skilled in presenting complex ideas simply and effectively through language • Confident and experienced with prompt engineering in current AI LLM models • Ability to work autonomously in a fast-paced, dynamic environment, practicing sound judgment with minimal oversight • Motivated to use AI to supercharge UX content production while maintaining quality • Strong understanding of information architecture and the intersection of visual design and language • High attention to detail, excellent organizational skills, and the ability to manage multiple projects efficiently • Passion for supporting Instacart customers and enhancing their experience • Experience with a variety of content formats, including interfaces, microcopy, emails, notifications, and style guides (preferred) • Portfolio showcasing a range of experiences and skills is a plus (preferred)

🏖️ Benefits

• Highly market-competitive compensation and benefits • Eligible for a new hire equity grant • Annual refresh grants