Senior Technical Program Manager, Marketing Technology

September 17

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Instacart

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eCommerce • Transport • Retail

Instacart is a company that offers a flexible approach to work while transforming the grocery industry. It provides an essential service by delivering groceries and household goods to customers' doors in as little as 30 minutes. Instacart offers safe and flexible earning opportunities to personal shoppers and tackles challenges such as rerouting deliveries during snowstorms and connecting customers with coupons and deals. It aims to be the operating system for the grocery industry, thus helping customers save time for other activities. Instacart emphasizes diversity, equity, and belonging in its work culture.

1001 - 5000 employees

Founded 2012

🛍️ eCommerce

🚗 Transport

🛒 Retail

💰 $232M Venture Round on 2021-11

📋 Description

• Lead company-critical, multi-phase programs across campaign feeds, audience platforms, event tagging, and signal QA with high levels of ambiguity and dependencies. • Define and drive company-wide programs with high visibility and complexity, balancing business strategy with technical architecture to ensure long-term scalability. • Drive multi-year technical and business roadmaps, aligning MET with broader company strategy and ensuring program architecture supports long-term scalability. • Define frameworks for roadmap intake, prioritization, and stakeholder alignment that can be adopted across teams and functions. • Partner with senior engineering and product leadership to influence system architecture and technical standards, bringing deep technical domain knowledge to programs and adding significant value to architecting solutions and driving strategic decisions. • Serve as the execution and alignment lead at the VP and executive level, ensuring visibility, clear decision-making, and delivery against company goals. • Anticipate risks, dependencies, and resourcing needs at the company scale — and design flexible, resilient program structures to address them. • Mentor and coach cross-functional POCs, raising the bar for program execution and leadership across MET. • Create durable systems for visibility, documentation, and cross-org collaboration — ensuring that MET’s programs are transparent, repeatable, and scalable. • Contribute broadly to Instacart’s success by suggesting and driving organization-wide initiatives beyond immediate program scope.

🎯 Requirements

• 7+ years of work experience post-graduation in a technology field, preferably as a technical program or project manager, product manager, software engineer (technical domain), or related technical discipline • Experience partnering with Director+ stakeholders to set direction, influence technical architecture, and drive alignment across divergent teams. • Demonstrated ability to balance short-term delivery with long-term scalability, shaping programs that support both immediate growth and enduring flexibility. • Strong instincts for structuring ambiguous, high-risk problem spaces into clear program frameworks. • Exceptional communication skills — able to tailor messaging for executives, engineers, and marketing leaders alike. • Growth mindset — seeks and is receptive to actionable feedback and growth opportunities; adaptable in fast-paced, evolving environments. • Proficiency with execution tools (Jira, Asana, Monday.com) and visualization/analytics tools (Looker, Tableau). • Track record of shaping org-level technical strategy in partnership with Engineering & Product leadership. • Master’s degree in a technology/engineering discipline (preferred) • Marketing domain expertise, with experience supporting performance marketing, campaign automation, or measurement systems. (preferred) • Familiarity with major ad networks (ie, Meta, Google, TikTok) and martech platforms (ie, CRM, CDPs, campaign managers). (preferred) • Experience across both large, matrixed organizations and smaller, fast-paced companies, with the ability to adapt frameworks to different operating models. (preferred) • Comfort navigating ambiguity and shaping new systems or teams from the ground up, while ensuring long-term scalability and structure. (preferred) • Preference for candidates located in San Francisco or Toronto. (preferred)

🏖️ Benefits

• Instacart provides highly market-competitive compensation and benefits in each location where our employees work. • Eligible for a new hire equity grant. • Eligible for annual refresh grants. • Flex First — flexibility to choose where you do your best work (home, an office, or your favorite coffee shop). • Regular in-person events to build community. • Remote role with base pay dependent on permanent work location.