Tax Refund Customer Service

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🕒 July 30

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InstaClock

WebsiteLinkedInAll Job Openings

11 - 50 employees

🎯 Recruiter

👥 HR Tech

Recruitment • HR Tech

InstaClock is a staffing agency and workforce platform that connects employers with qualified, vetted hourly and temporary workers. Their technology supplies employers with vetted workers in real time and handles sourcing, screening (health screenings, criminal-record checks, information verification), and training. Employers can book hourly workers as needed to flex their workforce to demand for roles like housekeeping, warehouse associates, customer support, and other gig or temporary positions. InstaClock manages the hiring process end-to-end to provide an on-demand staffing solution.

📋 Description

• Inbound phone and video customer service/technical support • Handle technical support questions via phone, with video capability • Research, analyze and determine an appropriate course of action for tax customers • Interact with customers via phone focusing on software navigation questions as well as assisting the customer with locating prior years’ returns and amendments • Serve as an ambassador for the Intuit brand; take a caring and empathetic approach to customer interactions and/or escalation to a higher level of expertise • Document all issues, resolution and follow up actions

🎯 Requirements

• Track record of over-achieving quota • Strong phone contact handling skills and active listening • Familiarity with CRM systems and practices • Customer orientation and ability to adapt/respond to different types of characters • Excellent communication and presentation skills • Ability to multi-task, prioritize, and manage time effectively • High school diploma

🏖️ Benefits

• This is NOT paid training • However, we WILL cover the cost of the Training Certification Course • Once you've passed the software certification course with a passing score, PAID services will begin • You MUST make the time to train and pass • You MUST have a working computer and internet connection at home