Customer Success, Account Manager

🕒 4 days ago

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instamotion

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2017

🛍️ eCommerce

🛒 Retail

🚗 Transport

eCommerce • Retail • Transport

Instamotion is an online platform that specializes in the sale of used and new cars. With over 30,000 vehicles available, including a variety of models from popular brands, Instamotion emphasizes a seamless online buying experience. Customers can choose from a selection of verified pre-owned cars, take advantage of financing options, and benefit from home delivery, all while enjoying a 14-day return policy and a one-year warranty.

📋 Description

• Take ownership of qualified inbound leads and independently run the sales process. • Conduct professional online software presentations tailored to prospects' needs. • Guide new customers through the entire onboarding process and configure the system. • Serve as the primary contact for existing customers and maximize their value from the software. • Support the customer service team with daily inquiries and technical support. • Design onboarding and customer retention measures and report directly to company management.

🎯 Requirements

• Solid experience in automotive retail or a deep understanding of cars, vehicle sales, and related vehicle data structures. • Strong passion for customer satisfaction, exceptional empathy, and the patience required for high-quality onboarding, customer success management, and technical support. • Fast familiarity with complex digital tools, an understanding of logical system architectures, and the ability to clearly convey these to users. • Very well organized, a practical "all-rounder" — independent and structured, whether in the office or working from home. • Extensive subject-matter expertise and business-level German language skills (spoken and written) to interact with car dealerships on an equal footing. • English skills are a strong plus.

🏖️ Benefits

• Full flexibility: Work from our Munich location or 100% remotely — wherever you’re most productive. • High level of autonomy: You will be responsible for sales independently. This means short decision-making paths, no micromanagement, and direct exchange with management. • Future-proof product: Join an established, modern SaaS solution in an industry undergoing digital transformation.