Partner Success Manager

🕒 6 days ago

🏖️ New Jersey – Remote

🏖️ New Jersey – Remote

💵 $85k - $95k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

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Instructure

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

📚 Education

☁️ SaaS

🤝 B2B

💰 Private Equity Round - Instructure on 2024-07

Education • SaaS • B2B

Instructure is an education-technology company that builds cloud-based learning and assessment platforms, best known for Canvas LMS. It provides an integrated ecosystem of SaaS products and services — including learning management, standards-aligned assessment (Mastery), credentialing and records (Parchment), analytics, and tools for K–12, higher education, and business/government training. Instructure focuses on student success, partner integrations, and scalable solutions for institutions and organizations to deliver, assess, and credential learning.

📋 Description

• Partner Relationship Management: Build and maintain trusted relationships with partner stakeholders. Learn their organizational priorities, communication styles, and objectives to ensure every interaction progresses the partnership. • Strategic Discovery & Planning: Conduct structured discovery to understand each partner’s goals, challenges, and desired outcomes. Develop and execute actionable success plans aligned with both partner and Instructure objectives. • Pipeline Growth & Expansion: Proactively identify growth opportunities. Collaborate with Sales to support pipeline generation and advance non-renewal booking opportunities. • Renewal & Risk Management: Own the renewal forecast for your book of business. Track account health, flag risks early, build mitigation plans, and keep forecasts up to date based on data, usage, and partner sentiment. • Product Adoption & Optimization: Work with internal teams to ensure best practices and sustained engagement with Instructure solutions. • Cross-Functional Collaboration: Collaborate across Sales, Product, Support, and Marketing to deliver a seamless partner experience. Communicate partner context and needs clearly to key stakeholders. • Reporting & Governance: Maintain accurate documentation, meeting notes, and system updates. Keep forecasts, partner records, and governance processes current.

🎯 Requirements

• 3+ years in partner success, account management, or customer success—ideally in EdTech or SaaS. • Demonstrated commercial acumen with a track record of managing a partner portfolio and direct accountability for retention and revenue KPIs. • Strong operational skills with the ability to manage competing priorities across multiple accounts with clear, data-informed prioritization. • Technical proficiency, including deep knowledge of learning management systems (LMS), integrations (LTI, API), and CRM tools (Salesforce) is highly preferred.

🏖️ Benefits

• Competitive compensation, plus all full-time employees participate in our ownership program - because everyone should have a stake in our success. • Flexible work culture. Our remote, hybrid and in-office collaboration spaces vary by role, team and location. • Generous time off, including local holidays and our annual “Dim the Lights” period in late December, when teams are encouraged to step back and recharge based on departmental needs. • Comprehensive wellness programs and mental health support • Learning and development resources, including professional development tools and tuition reimbursement, to support your growth • The technology and tools you need to do your best work • Motivosity employee recognition program • A culture rooted in inclusivity, support, and meaningful connection