Customer Support Specialist

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September 19

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Insycle

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The modern way to organize, cleanse, and update data in multiple platforms - all in one place.

11 - 50 employees

💰 $50k Pre Seed Round on 2018-08

📋 Description

• Support The Customer Support Specialist serves as the first point of contact for customers who need help with the software, whether via chat, email, or Zoom. • Troubleshoot and resolve common technical issues related to data formatting, automation workflows, and bulk record operations. • Assist customers in solving basic to moderately complex use cases, bringing curiosity and patience to every interaction. • Provide direct support to customers, ensuring they have an amazing customer experience. • Answer basic to intermediate product-related questions, resolve common issues, and provide troubleshooting for everyday challenges users may face while helping them discover more value from Insycle. • Handle common use cases and guide customers through standard workflows, product features, and functionalities. • Collaborate with the customer support manager, product, and sales teams to improve processes and streamline support. • Contribute to internal documentation, templates, and knowledge sharing to ensure ongoing success for both customers and teammates. • Take ownership of your learning—continuously improve your product knowledge, customer handling skills, and technical abilities. • Engage in feedback loops with the team to suggest better solutions for our users. • Contribute to Customer Service Team Specialists are typically provided mentorship and ongoing training from senior staff. • Think critically, suggest new approaches, identify patterns, and help build scalable solutions. • Be an internal advocate for our customers—what they need, what’s confusing, what’s working, and bring ideas to the team.

🎯 Requirements

• You’re a Fit If You… Have 0-3 years of experience in B2B SaaS customer support or similar customer-facing roles. • Are a strong communicator who’s equally comfortable over chat, email, or Zoom • Are naturally curious, driven, and persistent when solving customer problems. • Enjoy troubleshooting and explaining technical challenges in simple, clear language. • Are eager to work with data tools and CRMs like HubSpot or Salesforce, and have a willingness to learn. • Enjoy collaborating with a small, enthusiastic team in a fast-moving remote environment. • Are aligned with our mission: make it fun, easy, and not scary to work with data.

🏖️ Benefits

• Medical, dental, and vision insurance. • 401K with a 4% company contribution. • PTO, sick and unplanned time off, holidays. • 0.05% - 0.1% Equity