Manager, IT Service Delivery

Job not on LinkedIn

August 28

🐻 Alaska – Remote

Although this job is listed in Alaska, this company may be open to hiring remote in other states.

🏄 California – Remote

Although this job is listed in California, this company may be open to hiring remote in other states.

+4 more states

🐻 Alaska – Remote 🏄 California – Remote 🌺 Hawaii – Remote 🦞 Maine – Remote 🦬 Montana – Remote ☕ Washington – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

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Integer Holdings Corporation

WebsiteLinkedInAll Job Openings

Healthcare Insurance • Pharmaceuticals • Biotechnology

Integer Holdings Corporation is a leading provider of advanced medical device outsourcing services. With a rich history of 80 years, Integer specializes in the design, development, and manufacturing of medical devices and components. It serves major global OEMs by offering a wide range of products such as finished device systems, Class III Medical Devices, and components for cardiac rhythm management, neuromodulation, and vascular health markets. Integer is renowned for its manufacturing excellence, innovation, and commitment to enhancing patient lives through high-quality medical solutions. The company operates globally, providing unique design expertise, comprehensive product development, and strategic partnerships in the medical device industry.

10,000+ employees

Founded 1970

⚕️ Healthcare Insurance

💊 Pharmaceuticals

🧬 Biotechnology

💰 Post-IPO Debt on 2023-01

📋 Description

• Serve as a primary IT contact for site leadership, aligning support with operational needs. • Coordinate cross-functionally to manage IT assets and ensure consistent service delivery. • Foster a customer-first mindset within the team and oversee timely resolution of support issues. • Support new site launches, expansions, and acquisitions; ensure smooth onboarding and integration. • Implement and maintain standardized IT support procedures and documentation; identify automation opportunities. • Define and track key KPIs and SLAs; use data to identify trends and improve performance. • Supervise and support a team of IT support associates; provide coaching, training, and performance feedback. • Participate in incident, problem, and change management; support hardware/software procurement and vendor coordination. • Ensure compliance with IT security and regulatory standards.

🎯 Requirements

• Bachelor’s degree in IT or related field. • 5–7 years in IT support or service delivery; leadership experience (formal or informal) is a plus. • Strong knowledge of ITIL, service management & enterprise IT systems including Microsoft products. • Experience in manufacturing or regulated environments is a plus. • Ability to manage competing priorities in a fast-paced environment. • Excellent communication and interpersonal skills to engage across all levels.

🏖️ Benefits

• medical, dental, vision, disability, life insurance, and adoption benefits. • Parental leave after one year. • Optional employee-paid programs include supplemental life insurance, critical illness, hospital indemnity and accident insurance. • Immediately eligible to participate in the 401(k) plan with company matching contributions. • 80 hours (10 days) of company designated holidays per year plus an annual allotment of paid time off.