Director, Technical Project Management

November 20

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Intellum

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Education • SaaS • Enterprise

Intellum is a company dedicated to transforming education into business growth. It provides a comprehensive platform to educate customers, partners, and employees through various services including virtual events, certifications, and content creation. Intellum helps drive retention and revenue with its education solutions, offering tools like Evolve, a leading content authoring tool, and built-in gamification experiences. The company supports industries such as security, manufacturing, retail, and more, optimizing programs for stronger brand advocacy and measurable business outcomes. Its approach leverages learning sciences and data-driven methodologies to continuously innovate and improve educational offerings.

51 - 200 employees

Founded 2016

📚 Education

☁️ SaaS

🏢 Enterprise

📋 Description

• Lead multiple implementation projects simultaneously, from kickoff through delivery, ensuring all milestones are met on time and within budget. • Lead technical projects that require cross-functional alignment and action for existing customers • Drive quality project delivery and long-term customer health by establishing clear project plans, tracking progress, identifying and mitigating risk, and conducting post-project debriefs to improve future engagements. • Coordinate internal and client-facing resources, aligning project delivery with customers’ desired business outcomes and Intellum’s company targets. • Analyze lessons learned from each project to improve team workflows and implementation methodology. • Capture and share best practices, case studies, and reusable assets across the Professional Services team. • Contribute to team and organizational enablement by sharing feedback, tools, and examples that improve efficiency and client outcomes. • Demonstrate deep platform knowledge and the ability to guide clients through technical decisions, including integrations, user management, and data structures. • Translate technical requirements into scalable solutions that align with client goals. • Support high-complexity implementations and technical projects and ensure alignment with product capabilities. • Lead pre-sales and post-sales scoping efforts in partnership with Account Executives and Solutions Consultants. • Develop and document detailed implementation scopes, success criteria, timelines, and risk mitigation strategies. • Ensure a shared understanding of objectives across all stakeholders. • Deliver an exceptional client experience during implementation and technical projects, balancing technical accuracy with relationship-building and long-term account strategy. • Identify opportunities to expand client adoption and propose additional services or product features aligned to business needs. • Ensure client confidence in both the platform and the partnership. • Own all project-related communication, keeping internal and external stakeholders informed, aligned, and engaged. • Build trusted relationships with clients and internal teams through transparency, consistency, and responsiveness. • Manage expectations, escalate risks when necessary, and drive accountability throughout the project lifecycle. • The Technical Project Manager is measured on: Client satisfaction, Implementation timeline adherence, Scope and budget management, Post-onboarding adoption and retention indicators.

🎯 Requirements

• 8+ years of relevant experience • At least 2+ years experience managing and collaborating with dynamic teams in a SaaS organization • At least 5+ years of experience in relevant technical project management • Excellent written and verbal communication skills • Experience managing client relationships and high-stakes, high-visibility projects • Familiarity with tools such as Asana, Salesforce, Harvest, or other project/resource management platforms • Deep understanding of platform architecture, implementation best practices, and project management methodology • Ability to balance multiple projects and competing priorities • Excellent organizational, time management, and problem-solving skills • Collaborative mindset and the ability to lead without authority

🏖️ Benefits

• Medical - 100% of employee premiums for selected individual plans • Dental - 100% of employee premiums covered • Vision - 100% of employee premiums covered • LinkedIn Learning • 401(k) plus matching (US Based Only) • Unlimited PTO • Calm subscription • Annual Company Retreat