Customer Service Representative

October 25

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InteLogix

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B2B • Finance • Customer Experience

InteLogix is a company that specializes in providing Customer Experience as a Service (CXaaS) and accounts receivable management (ARM) services. With a focus on optimizing customer interactions and enhancing brand reputations, InteLogix utilizes a combination of human-driven and digitally enabled solutions to support its clients. They emphasize long-term partnerships and have built relationships with clients across various industries through dedicated and empathetic service.

5001 - 10000 employees

Founded 1957

🤝 B2B

💸 Finance

📋 Description

• Serve as the primary point of contact for customers via phone • Provide exceptional customer service by addressing inquiries, resolving complaints, and guiding customers through solutions • Maintain a thorough understanding of products, services, and policies to effectively assist customers • Accurately document customer interactions and transactions across all tools/platforms • Collaborate with other departments to resolve customer issues and escalate complex problems as necessary • Strive to exceed customer satisfaction goals and performance metrics • Continuously seek opportunities to improve the customer experience and streamline processes • Stay updated on product knowledge and industry trends to better assist customers

🎯 Requirements

• Ability to work within the defined hours of operation with flexibility needed on weekends and holidays • Extraordinary communication skills • Results oriented • Creative problem solver • Energetic and enthusiastic with an engaging personality

🏖️ Benefits

• Paid Training • HMO and Group Life Insurance • Paid Time Off • Referral Program • Career Advancement