Customer Service Representative

🕒 June 22

🇺🇸 United States – Remote

💵 $17 / hour

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 33%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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InteLogix

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1957

💼 Consulting

💸 Finance

Consulting • Finance • Customer Experience

InteLogix is a company that specializes in providing Customer Experience as a Service (CXaaS) and accounts receivable management (ARM) services. With a focus on optimizing customer interactions and enhancing brand reputations, InteLogix utilizes a combination of human-driven and digitally enabled solutions to support its clients. They emphasize long-term partnerships and have built relationships with clients across various industries through dedicated and empathetic service.

📋 Description

• Handle incoming calls with accuracy and professionalism; facilitate first call resolution and escalate using proper procedures • Navigate systems of record and knowledge tools to ensure accurate information is conveyed to callers • Communicate clearly in writing and verbally; actively listen to understand caller concerns • Identify and escalate unusual or recurring issues through established channels • Research account details and exercise sound judgment on follow-up actions • Navigate multiple applications simultaneously to deliver comprehensive solutions efficiently • Monitor and report unusual call patterns or repeat issues; escalate system problems to supervisory staff promptly • Attend required training sessions for new projects and initiatives; maintain organized training materials • Perform other duties as assigned

🎯 Requirements

• Minimum 1 year of customer service experience • Ability to pass federal clearance • Flexibility to work weekends, evenings, and holidays as needed • Proficiency with computer systems and software • High school diploma or equivalent (equivalent experience may substitute)

🏖️ Benefits

• Paid Training • Medical, Dental, and Vision Insurance • Paid Time Off • Employee Discounts • Full-time, non-seasonal Career Advancement