Vice President, Clinical Services

🕒 August 18

🇺🇸 United States – Remote

💵 $162k - $202k / year

⏰ Full Time

🔴 Lead

👔 Vice President

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Intent Clinical

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2011

💼 Consulting

⚖️ Legal

🏥 Healthcare

Consulting • Legal • Healthcare

Intent Clinical is a leading provider of focused care for individuals facing challenges in mental health, addiction, neurodiversity, and aging-related complications. They offer personalized care plans that prioritize family well-being and crisis management, aiming to support clients through complex life transitions while fostering collaboration among families, behavioral health professionals, and employers. With a wide range of services including care management, specialized coaching, and behavioral health navigation, Intent Clinical is dedicated to enhancing the overall quality of life for their clients and their loved ones.

📋 Description

• Oversee day-to-day care delivery across all service lines • Develop and implement operational standards, workflows, and quality benchmarks • Build and manage systems for rapid, high-quality matching of clients with clinicians and specialists • Ensure the intake-to-care-plan process operates with speed and precision • Manage and grow a high-performing service team across a remote, nationally distributed environment • Establish performance expectations, accountability structures, and professional development pathways • Partner with Human Resources to maintain and expand the curated national team of 400+ specialized professionals • Develop and oversee credentialing, vetting, and quality assurance processes • Identify and resolve service coverage gaps by geography, specialty, or service line • Monitor clinical quality, service outcomes, and satisfaction indicators • Ensure care delivery operations meet applicable regulatory, ethical, and compliance standards • Lead continuous process improvement using data, client feedback, and team input • Collaborate with operations and sales to align operational capacity with growth • Perform other duties as assigned • Report directly to the COO

🎯 Requirements

• 10+ years of progressive leadership experience in service operations, healthcare services, behavioral health, or a related field • 5+ years of experience providing related direct care services • Master's degree in social work, psychology, or a similar field • Maintains field-specific licensure and certifications, such as PhD, PsyD, or LCSW • Demonstrated success building and scaling service delivery operations in a high-growth environment • Deep understanding of the mental health and behavioral health landscape • Experience managing remote, nationally distributed teams • Strong operational instincts and ability to build systems, solve problems, and drive accountability • Exceptional judgment, discretion, and professionalism serving high-profile, high-net-worth clients and trusted advisors • Collaborative leadership style across service, operational, and business development functions • Experience with concierge, high-touch, or premium service environments is a strong plus • Understanding of social responsibility and contributing positively to others' well-being • Proficiency with computer skills such as email, Microsoft Office, CRMs, and EMR/EHRs

🏖️ Benefits

• Competitive compensation • Benefits • Opportunity to grow with a high-growth company • Flexible work environment • Collaborative and supportive culture focused on personal and professional growth • Health, dental, and vision insurance • FSA plan • 401K plan • Monthly phone stipend • Wellness incentives up to $500 annually • Nationally distributed team culture built on trust, excellence, and mission