Senior Manager – Managed Services

Job not on LinkedIn

October 28

🏈 Ohio – Remote

Although this job is listed in Ohio, this company may be open to hiring remote in other states.

⏰ Full Time

🟠 Senior

👔 Director

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Inter.link

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Telecommunications • SaaS • Energy

Inter. link is a company that provides advanced networking solutions, including IP Transit, Carrier Ethernet, and DDoS Protection services. Specializing in delivering high-quality connectivity across over 300 data centers in Europe, Inter. link is known for its flexible network platform that allows for quick provisioning and customization via a self-service portal or API. The company is dedicated to sustainability, holding certifications such as B Corporation and PAS 2060 for carbon neutrality. Inter. link aims to meet high standards of performance with a focus on latency, uptime, and environmental responsibility, making it an ideal partner for businesses seeking efficient and sustainable connectivity solutions.

11 - 50 employees

📡 Telecommunications

☁️ SaaS

⚡ Energy

📋 Description

• Develop and execute the strategic vision for the Managed Services division, aligning with the company's overall objectives and market trends • Oversee the delivery of managed services, including proactive monitoring, incident management, problem resolution, and service level management • Build and maintain strong relationships with clients, serving as the primary point of contact for escalations, service reviews, and strategic discussions • Recruit, lead, and mentor a team of technical managed services professionals, providing guidance, coaching, and support through regular 1:1s and team meetings to ensure high levels of quality customer service and employee engagement • Drive continuous improvement initiatives to enhance service quality, efficiency, and client satisfaction • Manage the financial performance of the Managed Services division, including budgeting, forecasting, and cost optimization • Collaborate with the sales team to identify upsell and cross-sell opportunities within existing client accounts. Champion the sales process by providing technical expertise, solution consulting, and proposal development • Ensure that managed services operations comply with industry standards, regulatory requirements, and security best practices • Manage relationships with third-party vendors and partners, negotiating contracts, evaluating performance, and ensuring alignment with service delivery objectives • Develop and maintain metrics, KPIs, and reporting mechanisms to track the performance of managed services operations.

🎯 Requirements

• 5+ years of experience in IT services, with at least 3 years in a leadership role overseeing managed services technical operations • Strong technical background in on premises IT infrastructure, cloud technologies, particularly Microsoft Azure and Office 365. • Certifications such as Microsoft Certified: Azure Administrator Associate or Microsoft Certified: Azure Solutions Architect Expert are highly desirable • 5+ years of experience in financial management, budgeting, and P&L responsibility with strong business acumen and ability to communicate to a variety of stakeholders • Proven expertise of driving business growth, achieving revenue targets, and delivering high-quality managed services to clients • 5+ years of experience developing and executing strategic plans, identifying market opportunities, and driving operational excellence • Excellent leadership, communication, and interpersonal / EQ skills. Ability to inspire and motivate teams to achieve goals and exceed client expectations. Background and understanding of Servant Leadership is desired • 3+ years of experience implementing IT service management processes and best practices using ITIL framework • Experience working in a consulting or professional services environment is required

🏖️ Benefits

• Medical, Dental, and Vision coverage • Flexible schedules, 15 days of vacation time annually, 7 paid company holidays, and paid birthday off • Voluntary supplemental insurances (life, disability, and accident) • 401(k) with company contribution • Cincinnati Courier Best Places to Work award winner 5 years running