Principal Engineer

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🕒 July 3, 2025

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intercom Inc,.

WebsiteLinkedInAll Job Openings

51 - 200 employees

In 1982, Intercom was established by 2 founders, IT engineer and registered accountant to develop PC-based advanced communication software.

📋 Description

• Principal Engineers at Intercom have the opportunity to lead the definition and execution of key strategic initiatives. • You will work autonomously and be accountable for strategic execution in part of the engineering organization. • You will build both back-end and front-end systems, and work closely with designers, product managers, researchers, and data analysts. • You will coach and mentor other engineers and partner closely with the Group Engineering Managers on technical strategy and leadership. • As an experienced engineer you will: Have a mastery of domain knowledge and work as a leader within the R&D org to drive key strategic projects. • Provide assessments of project progress, risks and challenges to engineering leadership to help guide resource allocation and prioritisation. • Contribute to our technical architecture as we grow. We scale to service requests from all our customers’ customers. We’re growing and so are they. • Care about agility as much you care for scalability and availability. Continuous deployment keeps us focused on incremental releases. • Even our biggest technical achievements roll out piece by piece, feature flagged out of sight. • Contribute to all phases of software development including ideation, prototyping, design and implementation. This role has a mix of both hands-on development as well as lead/architecture work. • Play an active role in hiring, mentoring and career development of other engineers • Raise the bar for technical standards, performance, reliability, and operational excellence

🎯 Requirements

• Ideally, you’ve built an exciting SaaS product in your previous roles and loved the satisfaction that comes with knowing that people around the world are using something you’ve created • Significant, demonstrated impact that your work has had on the product and/or the teams • Deep knowledge of a high-level programming language (for example, Ruby, Python, Perl etc.) but it doesn’t need to be a language that we use here! Great people are effective and learn what we use quickly (or introduce us to better ways of working) • You will have experience with Distributed systems • 2+ years of experience as the primary technical leader for a team • Experience collaborating directly with technical leaders, product teams and designers, and a proven track record of delivering value to customers or users. Engineers at Intercom are pragmatists who work closely with others on cross-disciplinary teams and have a strong sense of product strategy.

🏖️ Benefits

• Competitive salary and equity in a fast-growing start-up • We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen • Regular compensation reviews - we reward great work! • Pension scheme & match up to 4% • Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents • Flexible paid time off policy • Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones • MacBooks are our standard, but we’re happy to get you whatever equipment helps you get your job done