interface.ai
Artificial Intelligence • Banking • Fintech
interface. ai is a company specializing in AI-driven solutions for the financial services industry. They offer advanced voice and chat AI technologies that enhance telephone banking experiences through voice biometrics and authentication solutions. Their generative AI is designed to integrate seamlessly with banking systems, automating call center operations and improving customer experience by providing secure, scalable AI solutions for financial services. interface. ai's platform is pre-built specifically for banks and credit unions, enabling significant enhancements in operational efficiency and customer engagement while driving revenue growth through personalized financial insights.
51 - 200 employees
🤖 Artificial Intelligence
🏦 Banking
💳 Fintech
Senior Manager, Customer Success Ops
November 20
interface.ai
Artificial Intelligence • Banking • Fintech
interface. ai is a company specializing in AI-driven solutions for the financial services industry. They offer advanced voice and chat AI technologies that enhance telephone banking experiences through voice biometrics and authentication solutions. Their generative AI is designed to integrate seamlessly with banking systems, automating call center operations and improving customer experience by providing secure, scalable AI solutions for financial services. interface. ai's platform is pre-built specifically for banks and credit unions, enabling significant enhancements in operational efficiency and customer engagement while driving revenue growth through personalized financial insights.
51 - 200 employees
🤖 Artificial Intelligence
🏦 Banking
💳 Fintech
📋 Description
• Own day-to-day operational rhythm, reporting, and data hygiene for the global CS organization. • Define and manage KPIs that measure customer health, retention, expansion, and risk (NRR, GRR, adoption, utilization). • Partner with Regional VPs and CSMs to forecast renewals, flag at-risk accounts, and support proactive recovery planning. • Drive cross-functional coordination for QBRs, renewal reviews, and health-check cadences. • Manage the full CS tech stack, including Catalyst and Salesforce (Service Cloud migration in progress). • Maintain data integrations with RevOps, ensuring a single source of truth for customer lifecycle reporting. • Build and maintain dashboards that give real-time visibility into customer status, NRR/GRR, NPS, and churn risk.
🎯 Requirements
• 5+ years in Customer Success Operations, Revenue Operations, or Business Operations at a B2B SaaS company. • Proven success building reporting, metrics, and renewal operations for a subscription-based business. • Expert-level proficiency in Salesforce, Catalyst (or Gainsight), and data visualization/reporting tools. • Strong analytical mindset—comfortable turning data into actionable business recommendations. • Excellent communicator who thrives in cross-functional, high-growth, and fast-moving environments. • Financial services, fintech, or banking tech experience a plus.
🏖️ Benefits
• 100% paid health, dental & vision care • 401(k) match & financial wellness perks • Discretionary PTO + paid parental leave • Remote-first flexibility • Mental health, wellness & family benefits • A mission-driven team shaping the future of banking
Apply NowSimilar Jobs
November 20
Senior Marketing Manager overseeing email campaign execution and analytics at Kaplan. Focused on optimization and data analysis for enhanced customer engagement and marketing strategies.
November 20
Education Community Success Manager developing educator relationships to boost Splice’s education products. Managing account processes and providing training to a community of educators.
🇺🇸 United States – Remote
💵 $82.4k - $103k / year
⏰ Full Time
🟡 Mid-level
🟠 Senior
🏆 Customer Success
🦅 H1B Visa Sponsor
November 20
Customer Success Manager at Glia advising banking clients on AI-powered solutions. Leveraging operational expertise to enhance customer experience and optimize financial strategies.
November 20
Member & Client Success Manager at Gaia, guiding clients through fertility journeys and employer partnerships. Collaborating with clinical and leadership teams to enhance member experience.
🇺🇸 United States – Remote
💵 $90k - $115k / year
💰 $20M Series A on 2022-02
⏰ Full Time
🟡 Mid-level
🟠 Senior
🏆 Customer Success
🦅 H1B Visa Sponsor
November 20
Senior Customer Success Manager managing relationships with enterprise clients at Scribe. Driving adoption, expansion, and renewal of Scribe's solutions across large organizations.