Principal DevOps Engineer

🕒 May 26

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Intermedia Cloud Communications

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🤝 B2B

🏢 Enterprise

☁️ SaaS

💰 Venture Round on 2017-02

B2B • Enterprise • SaaS

Intermedia Cloud Communications is a leading provider of cloud-based communication solutions, specializing in unified communications, video conferencing, and various productivity tools. Their platform, Intermedia Unite, integrates voice, video, chat, and file management into a seamless user experience, enabling businesses to communicate and collaborate effectively from anywhere. With a focus on security and compliance, Intermedia serves a range of industries including healthcare, legal services, and financial services, helping organizations enhance productivity and customer care with advanced technology and support.

📋 Description

• Act as technical lead for DevOps/Platform/Release engineering: set direction, standards, and best practices • Architect and govern end-to-end delivery: infrastructure provisioning, configuration management, CI/CD, release processes, and operations • Design and support Windows-based high availability solutions, with deep ownership of Windows clustering (failover/HA patterns, maintenance, upgrades, troubleshooting) • Lead Linux automation and platform standardization (configuration, patching, hardening, performance tuning) • Own Infrastructure as Code strategy with Terraform (modules, environments, state, governance) • Own automation strategy with Ansible (reusable roles, inventories, secure secrets handling, idempotency) • Build and standardize deployments using Octopus Deploy, GitHub, and Ansible (templates, shared steps, release promotion, rollback) • Design and mature CI/CD pipelines (artifact versioning, approvals, promotion strategy, policy-as-code where applicable) • Establish observability standards using VictoriaMetrics/Prometheus (metrics strategy, alerting, SLO/SLA monitoring, dashboards) • Provide production leadership: incident response, RCA/postmortems, reliability improvements, capacity planning • Mentor engineers, review designs/code, and raise overall engineering quality across teams • Produce and maintain architecture docs, runbooks, and platform roadmaps

🎯 Requirements

• Bachelors degree in Computer Science or related field • 7+ years (or equivalent) in DevOps / SRE / Infrastructure Engineering, including leadership in complex environments • Expert-level experience designing and operating Windows Server HA and clustering (Failover Clustering and related components) • Strong Linux administration and automation experience (systemd, networking, storage, performance) • Advanced skills with Terraform and Ansible (architecture, reusable components, secure operations) • Strong deployment/release engineering experience with Octopus Deploy and GitHub (release governance, environment promotion, rollback) • Monitoring/observability expertise with VictoriaMetrics and/or Prometheus (alerting strategy, metrics design, operational readiness) • Production experience running Redis, RabbitMQ, Nginx (HA, tuning, troubleshooting) • Strong understanding of networking and security fundamentals (TLS, DNS, load balancing, firewalling, least privilege) • Proven ability to lead cross-team initiatives, make architectural decisions, and communicate clearly • Kubernetes and container ecosystems (Docker, Helm)

🏖️ Benefits

• *We hire, promote, and compensate employees based on their ability to perform their job responsibilities, without regard to race, color, creed, religion, sex, gender, marital status, national origin, ancestry, age, citizenship, physical or mental disability, sexual orientation, or any other basis protected by applicable law (collectively referred to in our Code of Conduct as “Protected Classes”). We do not tolerate employment discrimination in the workplace, and we are committed to making reasonable accommodations for identified disabilities or other limitations as required by all applicable laws. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.*