Senior Operations Manager – Certifications

🕒 March 20

🇺🇸 United States – Remote

💵 $115k - $135k / year

⏰ Full Time

🟠 Senior

⚙️ Operations

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International Code Council

WebsiteLinkedInAll Job Openings

201 - 500 employees

To provide the information, tools, and resources that members rely on, building safety professionals turn to, and the public trusts.

📋 Description

• Manage and execute electrical product certification projects from application through certification recommendation in accordance with ISO/IEC 17065 and ICC-ES procedures • Review product construction, schematics, technical documentation, and test reports for compliance with applicable CSA, UL, IEC, and related standards • Define project scope, applicable standards, testing requirements, and certification pathways • Coordinate testing activities with ISO/IEC 17025-accredited laboratories and monitor project progress • Prepare technical evaluation summaries and support Certification Decision Maker(s) (CDMs) with complete, defensible files • Serve as the primary technical contact for clients, ensuring clear communication and timely resolution of technical issues • Design, implement, and continuously improve certification workflows from application intake through certification issuance and surveillance • Develop and maintain standard operating procedures (SOPs), evaluation templates, checklists, and process documentation in alignment with ISO/IEC 17065 and SCC requirements • Establish and monitor operational KPIs (cycle time, backlog, utilization, quality of reports, on-time delivery, customer satisfaction) and drive continuous improvement • Oversee workload planning, resource allocation, and prioritization of certification activities • Support recruitment, onboarding, mentoring, and performance development of certification engineers as the team expands • Ensure certification activities meet all traceability, impartiality, and documentation requirements under ISO/IEC 17065 and the ICC-ES Quality Management System • Support internal audits, management reviews, and external accreditation assessments • Performs other related duties as assigned

🎯 Requirements

• Bachelor’s degree in electrical engineering, Electronics Engineering, or related discipline • Professional Engineer (P.Eng./P.E.) preferred • 5–10+ years of experience in electrical product certification, compliance engineering, or testing within a TIC environment • Strong knowledge of CSA, UL, IEC standards and conformity assessment principles • Working familiarity with ISO/IEC 17065 accreditation requirements (SCC or equivalent) • Demonstrated experience managing complex certification projects • Previous experience leading technical teams or managing operational workflows strongly preferred • Strong organizational, analytical, and decision-making skills • Client-focused, team-player, proactive, and performance-oriented mindset • High level of integrity and commitment to impartiality and public safety • Ability to interpret electrical schematics, product construction details, and applicable safety standards • Understanding of certification lifecycle management, surveillance programs, and certificate maintenance • Familiarity with ISO/IEC 17065, and awareness of ISO/IEC 17025 and 17020 frameworks is an asset.

🏖️ Benefits

• paid vacation and sick time • health/dental/vision insurance • 401k with generous company match immediately vested • company paid basic life insurance • short-term and long-term disability coverage • additional voluntary benefit offerings such as critical illness insurance • flexible spending accounts • pet insurance