Senior Manager, Digital Platforms – Experience

🕒 May 6

🏈 Alabama, Arizona, +9 more states – Remote

🏈 Alabama – Remote 🌵 Arizona – Remote 🐊 Florida – Remote 🐎 Kentucky – Remote 🏖️ New Jersey – Remote 🌲 North Carolina – Remote 🔔 Pennsylvania – Remote 🌴 South Carolina – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⚔️ Virginia – Remote

⏰ Full Time

🟠 Senior

👔 Manager

🦅 H1B Visa Sponsor

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International SOS

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1985

⚕️ Healthcare Insurance

📋 Compliance

🔐 Security

💰 Venture Round on 2007-12

Healthcare Insurance • Compliance • Security

International SOS is a leader in health and security services, dedicated to protecting individuals and organizations from health and security threats. With over 40 years of experience, they provide comprehensive travel risk management solutions and 24/7 assistance to help businesses safeguard their employees' wellbeing globally. Serving over 9,000 organizations in 90 countries, International SOS emphasizes proactive health management and crisis response, ensuring organizations can navigate and mitigate risks effectively.

📋 Description

• Translate client business objectives and user experience goals into digital solution strategies and platform configurations. • Define and champion tailored digital experiences that align with both client expectations and Aspire’s platform capabilities. • Identify opportunities to enhance client value through continuous improvement and feature optimization. • Own the end-to-end delivery of digital client solutions, from requirements definition through implementation and optimization. • Lead the customization and configuration of Aspire’s digital platform across multiple channels. • Ensure solutions are delivered on time, within scope, and aligned with defined business outcomes. • Serve as a primary digital solutions partner to clients, building strong, trusted relationships. • Communicate effectively with senior client stakeholders, translating technical capabilities into business value. • Advocate for client needs while balancing scalability and alignment with global platform standards. • Partner closely with Engineering, Product, Operations, Marketing, and Project Management teams to drive successful execution. • Collaborate with Group Digital to understand platform roadmap, capabilities, and constraints. • Align internal stakeholders around solution priorities, timelines, and delivery expectations. • Lead the development of clear, actionable business requirements and user stories. • Translate complex business needs into structured platform configurations and workflows. • Ensure documentation is comprehensive, accurate, and supports scalable delivery. • Drive a culture of continuous improvement across client solutions, processes, and ways of working. • Identify opportunities to enhance efficiency, scalability, and client experience. • Contribute to the evolution of Aspire’s digital platform by surfacing insights and recommendations.

🎯 Requirements

• High School Diploma or Equivalent Required. • 10+ years’ experience in Digital Product, omnichannel, or client solutions management in large organizations, preferably in a B2B environment • 5+ years’ experience working in an Agile environment using tools such as Jira and Confluence • Experience in travel & hospitality strongly preferred • Web experience required; API and messaging channel experience a strong plus • Knowledge of WCAG and/or PCI security processes desirable • Ability to communicate in English (verbally and written) in a polished and professional manner is required.

🏖️ Benefits

• n/a