Merchant Operations Manager

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🕒 April 22

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INTERSPORT Deutschland eG

WebsiteLinkedInAll Job Openings

11 - 50 employees

🛒 Retail

⚽ Sports

Retail • Sports

INTERSPORT Deutschland eG is a German sporting-goods cooperative that operates the redblue multifunctional event location in Heilbronn-Franken. The organization provides modern, flexible event spaces and full-service event support for corporate events, trade fairs, conferences, concerts and cultural programs, and handles bookings, hospitality and visitor services for a wide range of public and private events.

📋 Description

• You are the central liaison between our merchants, the product teams, and the commerce platform intersport.de. • Your mission is to sustainably increase merchant satisfaction through excellent processes and a seamless platform migration (INTERSPORT ONE). • You coordinate the migration of existing applications into the new commerce platform logic (focus on verticals such as Discover, Decide, Buy, and Fulfill). • You act as a business partner to the product teams to prioritize and implement new merchant-centered features. • You are responsible for the continuous optimization of all merchant-related services and processes. • You define and manage Service Level Agreements (SLAs) and establish meaningful reporting of ticket KPIs to identify optimization opportunities. • You facilitate merchant workshops and conduct interviews to bring practical requirements directly into platform development. • You ensure structured communication toward merchants and coordinate the rollout of new features.

🎯 Requirements

• Solid expertise in process management, project coordination, and working with agile product teams in an e-commerce or platform environment. • Strong analytical skills to evaluate support data and translate operational metrics into strategic improvements. • High empathy and strong communication skills when engaging with various stakeholders (merchants, tech teams, management). • Independent working style with enthusiasm for the continued development of digital platforms. • Fluent in German and at least B2 level in English.

🏖️ Benefits

• No information available about benefits