Operations Specialist – Fulfillment

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🕒 March 21

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INTERSPORT Deutschland eG

WebsiteLinkedInAll Job Openings

11 - 50 employees

🛒 Retail

⚽ Sports

Retail • Sports

INTERSPORT Deutschland eG is a German sporting-goods cooperative that operates the redblue multifunctional event location in Heilbronn-Franken. The organization provides modern, flexible event spaces and full-service event support for corporate events, trade fairs, conferences, concerts and cultural programs, and handles bookings, hospitality and visitor services for a wide range of public and private events.

📋 Description

• Ensure smooth fulfillment to deliver the best customer experience • Take responsibility for fulfillment operations and proactively develop them further. • Monitor and analyze KPIs (cancellation rate, customer complaints, processing/throughput times). • Manage interfaces between our systems and external shipping/logistics partners. • Identify opportunities for automation. • Act as the competent point of contact for Intersport members/retailers on complex fulfillment issues and conduct onboarding training.

🎯 Requirements

• Degree or vocational training in Supply Chain Management, Logistics, or Operations. • Solid experience in managing fulfillment processes and using Order Management Systems (ideally EVA, Tradebyte). • You love data and use KPIs as the basis for your decisions. • You are business fluent in German and English and can remain calm when handling complex troubleshooting cases. • You don't wait for instructions but independently identify optimization opportunities. • German: fluent; English: at least B2 level.

🏖️ Benefits

• Flexible work arrangements