Field Service Engineer

🔥 0 minutes ago

🇬🇧 United Kingdom – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🔧 Field Service Engineer

🇬🇧 UK Skilled Worker Visa Sponsor

This company has sponsored UK Skilled Worker visas in the past.

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Intuitive

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1995

🏥 Healthcare

💼 Consulting

📦 Logistics

Healthcare • Consulting • Logistics

Intuitive is a company known for its innovative surgical technologies, including the da Vinci Surgical Systems which are used for minimally invasive procedures. With three decades of demonstrated performance, Intuitive focuses on advancing healthcare by providing structured and measurable technology training pathways for surgeons, physicians, and OR care teams. Their vision is to improve patient outcomes through less invasive surgical care. Intuitive also offers a visual media platform for collaboration and learning, known as the Da Vinci Hub, and the Simnow platform for surgical training. The company is involved in ongoing innovation to explore new possibilities in surgical care.

📋 Description

• Manage customer technical relations after point of sale for all Intuitive Surgical products in an assigned territory • Serve as senior da Vinci Surgical technical expert across all system platforms • Analyze customer requirements and provide pre-site planning and installation coordination • Autonomously manage and schedule planned and unplanned customer appointments • Assess and determine follow-up visits to maximize system reliability • Assess functionality and repair Intuitive Surgical products using discretion and independent judgment • Identify issues, make recommendations, and provide feedback to Product Support and Product Engineering on product or process enhancements • Engage hospitals in service contract renewal discussions and present the value proposition of service offerings • Assess customer technical training needs and provide technical training or support in an operating room environment • Manage administrative duties including spare parts inventory, returned material authorizations, calibrated equipment, training documentation, preventative maintenance scheduling, service contract billings, system configurations, and call escalation database data • Support sales training and marketing events by analyzing potential issues and developing strategies to resolve them

🎯 Requirements

• College degree in applied science or engineering preferred; or equivalent training/experience, which may include extensive coursework or study in engineering or applied science • Experience as a Field Service Engineer, including experience in the medical device industry • Strong written and oral communication skills • Excellent interpersonal skills • Strong administrative and record keeping skills • Strong knowledge of Operating Room protocol • Track record of solid customer relationships with surgeons and hospital staff • Proven track record in providing training support • Well versed at presenting the value proposition of service offerings • Proven ability to independently troubleshoot complex electro-mechanical systems • Ability to travel up to 80%, dependent upon account distribution

🏖️ Benefits

• Employees can work remotely • Remote work arrangement; employees come onsite when requested by the leader • Equal employment opportunities and prohibition of discrimination and harassment • Potential employer support for export license or Technology Control Plan where applicable

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