Field Service Manager

🔥 0 minutes ago

🇬🇧 United Kingdom – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

🇬🇧 UK Skilled Worker Visa Sponsor

This company has sponsored UK Skilled Worker visas in the past.

👻 Ghost score 10%

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Intuitive

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1995

🏥 Healthcare

💼 Consulting

📦 Logistics

Healthcare • Consulting • Logistics

Intuitive is a company known for its innovative surgical technologies, including the da Vinci Surgical Systems which are used for minimally invasive procedures. With three decades of demonstrated performance, Intuitive focuses on advancing healthcare by providing structured and measurable technology training pathways for surgeons, physicians, and OR care teams. Their vision is to improve patient outcomes through less invasive surgical care. Intuitive also offers a visual media platform for collaboration and learning, known as the Da Vinci Hub, and the Simnow platform for surgical training. The company is involved in ongoing innovation to explore new possibilities in surgical care.

📋 Description

• Lead the international field service organization in the specified region • Ensure service activities comply with service agreements and warranty obligations • Manage and develop Field Service Engineers • Develop and implement scalable processes to improve efficiency • Build and motivate a high-performance customer service and support organization • Develop and deploy service delivery plans to meet commitments, maximize customer satisfaction, and minimize operational costs • Collaborate with cross-functional groups and regional sales teams throughout Europe • Optimize inventory levels and material availability while reducing excess inventory • Develop departmental leadership personnel • Ensure preventive maintenance, service, upgrades, and other service contract obligations are fulfilled • Manage call management, escalations, resource dispatch, problem accounts, and priorities • Drive timely resolution of field service issues and closure of Customer Care Accounts • Ensure Field Service staff are appropriately trained • Monitor staffing requirements and resource coverage

🎯 Requirements

• Degree in Electronics or Biomedical Engineering • Professional experience, preferably field experience, as a field service representative or as a manager/supervisor in the medical industry • Familiarity with O.R. protocols and anatomic terminology is a plus • Ability to multitask and adapt to change while maintaining priorities • Excellent interpersonal and communication skills • Excellent knowledge of English • Strong initiative in decision-making and assumption of responsibilities • Base knowledge of computers and standard software applications • Strong understanding and working knowledge of CRM information systems • Willingness to travel up to 50%

🏖️ Benefits

• Remote work; employees come onsite when requested by the leader • Long-term growth and development investment • Equal employment opportunities • Fair chance consideration in accordance with applicable laws