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I&A Consultant

🔥 6 minutes ago

🇬🇧 United Kingdom – Remote

⏰ Full Time

🟡 Mid-level

đźź  Senior

đź’Ľ Consultant

Where this job comes from

Posted on Intuitive's careers page, not through a job board

First seen by Remote Rocketship 6 minutes ago

Logo of Intuitive

Intuitive

5001 - 10000 employees

Founded 1995

🏥 Healthcare

đź’Ľ Consulting

📦 Logistics

Healthcare • Consulting • Logistics

Intuitive is a company known for its innovative surgical technologies, including the da Vinci Surgical Systems which are used for minimally invasive procedures. With three decades of demonstrated performance, Intuitive focuses on advancing healthcare by providing structured and measurable technology training pathways for surgeons, physicians, and OR care teams. Their vision is to improve patient outcomes through less invasive surgical care. Intuitive also offers a visual media platform for collaboration and learning, known as the Da Vinci Hub, and the Simnow platform for surgical training. The company is involved in ongoing innovation to explore new possibilities in surgical care.

đź“‹ Description

• Provide onsite and remote consulting and educational initiatives to implement and maintain Intuitive medical technology, instrument, and accessory best-practice solutions • Support standardization, efficiency, staff training, and cost containment • Work with hospital stakeholders and Intuitive Ecosystem partners, leadership, Sales, Advanced Failure Analysis, Marketing, Customer Services, and Tech Support • Develop and maintain expertise in Intuitive technology, instrument and accessory reprocessing, troubleshooting, and proper handling and care • Independently manage an assigned territory, work time, and schedule • Conduct Genesis I&A Consultant and educational initiatives with strategically targeted customers • Provide in-person and remote consulting and educational services • Support complex, extended customer engagements and formulate customized solutions and recommendations • Uncover customer needs and opportunities • Prioritize solutions and gain alignment with hospital stakeholders to implement recommendations • Track progress and communicate customer status • Align with sales and failure analysis partners on customized customer assistance • Collaborate with internal and external stakeholders to define, measure, and optimize Genesis program quality, effectiveness, and efficiency • Run reports and analyze data to prepare for customer engagements • Support Genesis and Intuitive events and conferences, both in-person and virtual • Establish and achieve Genesis implementation goals with cross-functional teammates • Report customer complaints to appropriate internal parties • Perform ad-hoc tasks assigned by management

🎯 Requirements

• B.S./B.A. degree preferred or equivalent biomedical training, Life Science, or technical equivalent • 5+ years of documented professional experience in healthcare/hospital management • National Certification preferred according to the regional requirements • Detailed knowledge of regulations, standards, and guidance in reprocessing reusable medical devices (ISO, MDR, etc.) • Experience or working knowledge of the use, reprocessing, and regulations of complex medical devices • Excellent mechanical aptitude and problem-solving skills • Proven ability to work effectively and drive results as part of a team • Excellent communication and interpersonal skills, with ability to present to varying group sizes • Ability to excel in a high-energy, fast-paced environment • Willingness to be flexible with work hours • Business acumen and ability to function in an executive business environment and understand CSSD and OR business needs • Ability to deliver consistent and effective communication across organizational levels • Ability to plan, organize, and oversee highly complex and strategic assignments involving multiple teams and individuals • Fluent in English and local language as required • Ability to travel overnight up to 70% • Minimum expectation of 24 months in this role to be eligible for an opportunity to transition into another position within the organization

🏖️ Benefits

• Employees can work remotely • Remote work arrangement; employees come onsite when requested by the leader • Educational and consulting initiatives • Long-term growth and career advancement support • Inclusive and diverse workplace culture • Equal employment opportunities • Opportunity to support a global community of healthcare professionals and patients

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