I&A Consultant, Medical Device Reprocessing AEMP

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November 11

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Intuitive

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Healthcare Insurance • Medical Devices

Intuitive is a company known for its innovative surgical technologies, including the da Vinci Surgical Systems which are used for minimally invasive procedures. With three decades of demonstrated performance, Intuitive focuses on advancing healthcare by providing structured and measurable technology training pathways for surgeons, physicians, and OR care teams. Their vision is to improve patient outcomes through less invasive surgical care. Intuitive also offers a visual media platform for collaboration and learning, known as the Da Vinci Hub, and the Simnow platform for surgical training. The company is involved in ongoing innovation to explore new possibilities in surgical care.

5001 - 10000 employees

Founded 1995

⚕️ Healthcare Insurance

📋 Description

• The Genesis I&A Consultant will provide customers with onsite and remote consulting and educational initiatives designed to implement and maintain Intuitive medical technology, instruments, and accessories best-practice solutions through standardization, efficiency, staff training, and cost containment. • The Genesis I&A Consultant will also work closely with hospital key stakeholders as well as Intuitive ecosystem partners, including leadership, Sales, Advanced Failure Analysis, Marketing, Customer Services, and Tech Support to ensure customers have the necessary tools to launch, optimize, and sustain successful da Vinci and Ion programs. • Develop and maintain expertise in the following: Intuitive technology, I&A reprocessing, and troubleshooting. • Proper handling, care, and use of Intuitive instruments and accessories. • Detailed knowledge of regulations, standards, and guidance in the reprocessing of reusable medical devices (ISO, MDR, etc.). • Independently manage an assigned territory while effectively managing time and schedule. • Conduct Genesis I&A consulting and educational initiatives with strategically targeted customers. • Provide in-person and/or remote consulting and educational services to deliver value to the customer. • Examples of services include staff training, consultation on program readiness, standardization, efficiency, and high-return remediation. • Support complex, extended customer engagements and collaborate with customers as well as Intuitive commercial, service, and support teams to formulate multi-faceted, customized solutions and recommendations based on hospital use patterns, processes, protocols, goals, and other feedback. • Align with Sales and Failure Analysis partners to deliver customized customer assistance as needed. • Collaborate with internal and external stakeholders to define, measure, and optimize the quality, effectiveness, and efficiency of Genesis programs. • Run reports and analyze data when needed to prepare for customer engagements. • Support customer-facing and internal Genesis and Intuitive events and conferences (both in-person and virtual). • Act as a Medical Device Consultant (Medizinprodukteberater) in Austria and Germany, after appropriate training and as required by law, and provide guidance, insight, and support in the proper handling of Intuitive medical devices.

🎯 Requirements

• Experience in the AEMP environment and qualification as a Technical Sterilization Assistant are required. • 5+ years of documented professional experience in healthcare/hospital management. • Detailed knowledge of regulations, standards, and guidance in the reprocessing of reusable medical devices (ISO, MDR, etc.). • Experience or working knowledge of the use and/or reprocessing and regulations of complex medical devices, with excellent mechanical aptitude and problem-solving skills. • Proven ability to work effectively and drive results as part of a team. • Excellent communication and interpersonal skills with the ability to present to groups of varying sizes. • Ability to excel in a high-energy, fast-paced environment. • Willingness to be flexible with work hours. • Master complexity – ability to plan, organize, and oversee highly complex and strategic assignments involving multiple teams and individuals. • Fluent in English and German is required. • Ability to travel overnight up to 70%.

🏖️ Benefits

• We value each person in their individuality—regardless of gender, ethnic or social origin, religion, special needs, age, or sexual identity. Discrimination has no place with us.