Product Lead - Engagement

Job not on LinkedIn

July 6

🏄 California – Remote

Although this job is listed in California, this company may be open to hiring remote in other states.

💵 $239.6k - $359.4k / year

⏰ Full Time

🟠 Senior

✅ Product Manager

🦅 H1B Visa Sponsor

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Block

WebsiteLinkedInAll Job Openings

Fintech • eCommerce • Crypto

Block is a technology company that aims to increase access to the global economy through its various brands. Square provides commerce and financial services designed for sellers, while Cash App offers an easy platform for spending, sending, and storing money. Afterpay allows customers to manage their spending over time. Additionally, TIDAL empowers artists by providing them with tools for entrepreneurship, and Bitkey and Proto focus on bitcoin and related services. Together, these services contribute to building an open financial system accessible to everyone.

10,000+ employees

Founded 1990

💳 Fintech

🛍️ eCommerce

₿ Crypto

📋 Description

• Drive Engagement Across the Product Lifecycle • Define and execute the strategy to increase daily, weekly, and monthly active seller engagement - both with business owners and with the staff running the business. • Identify key seller moments (e.g., first invoice, second payment, first sale with hardware) and optimize for repeat usage to help sellers get maximum value from Square • Build systems that drive cross-sell and attachment to advanced payments products, banking offerings, and SaaS tools through in-product handoffs and seller communications • Build & Scale Experimentation Systems and Execution • Leverage ML and segmentation to target sellers with the right products and message at the right time. • Define the metrics and health scores that best predict long-term value and retention. • Run A/B tests across touchpoints (POS systems, backoffice dashboard, etc. and across web, app, and other channels) to increase engagement KPIs. • Collaborate Across Square • Partner with Activation, Monetization, and Product Marketing to build an end-to-end seller journey that is delightful and useful for Square’s more than 4M sellers • Represent the Engagement pillar in cross-functional planning and ensure seller outcomes are central to product roadmaps. • Influence leadership on investment prioritization to scale high-performing engagement loops that turn new sellers into highly engaged and productive sellers on Square.

🎯 Requirements

• 10+ years of product management experience, with a track record of driving engagement in SaaS, marketplace, or fintech. • Experience leading activation, retention, and/or overall growth teams • Strong analytical skills and A/B testing experience. • A systems thinker who can balance platform investments with tactical wins. • Ability to influence cross-functional teams and senior leadership. • A passion for helping sellers succeed and become loyal Square customers.

🏖️ Benefits

• Remote work • Medical insurance • Flexible time off • Retirement savings plans • Modern family planning