Customer Success Manager

Job not on LinkedIn

🔥 28 minutes ago

🇬🇧 United Kingdom – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

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Invisors

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2016

💰 Private equity on 2021-09

As a certified Workday Services Partner, Invisors helps customers utilize their organizational data to make better-informed business decisions through the deployment and ongoing support of Workday. We believe the most important measure of our team's success is our client's ability to achieve their big-picture vision. From initial deployments to ongoing projects, we are focused on elevating perspectives + transforming results.

📋 Description

• Manage client partnerships throughout the engagement, develop an understanding of the customers business needs and objectives, and lead discussions about renewals or change orders where necessary • Develop and maintain knowledge of Workday products and services, and leverage this expertise to help guide customers in maximizing their Workday investment alongside the account architect along with Roadmap development • Serve as the escalation point for assigned customers throughout their Workday support contract engagement, from structured pools to defined outcome projects • Develop strong partnerships with customers, ensuring their satisfaction and success with Invisors’ Workday support services • Proactively identify and address potential issues, risks, or roadblocks that may impact customer success • Collaborate with the project team to ensure the successful delivery of scoped work and contract terms – including Tenant assessments, defined outcome projects, and strategic pool support • Provide regular status updates to customers and internal stakeholders, manage escalations, accountable for the financial health of projects • Continuously seek feedback from customers and identify areas for improvement in Invisors’ delivery of Workday deployment services • Serve as a customer advocate within Invisors, representing the voice of the customer in internal discussions and decision-making processes • Facilitate Account Strategy discussions with Workday and Invisors stakeholders to ensure we are providing customers with the best possible outcomes

🎯 Requirements

• Bachelor's degree or equivalent work experience • 3+ years of experience in customer success, account management, or related customer-facing roles • Experience with Workday HCM and/or Financials or technology platform strongly preferred • Familiarity with CRM system and other project management tools • Excellent communication, interpersonal, and relationship-building skills • Strong project management and organizational skills, with the ability to manage multiple priorities in a fast-paced environment • Proven ability to build and maintain strong customer partnerships and deliver high levels of customer satisfaction • Ability to identify and mitigate project risks, and to proactively communicate potential issues to customers and internal stakeholders • Ability to think strategically and work with customers to find solutions to their individual needs while considering key stakeholders needs • Demonstrate ability to work independently and as part of a team, with a focus on achieving shared goals

🏖️ Benefits

• Flexible working hours • Professional development opportunities