AI Analyst

Job not on LinkedIn

8 hours ago

Apply Now

Receive Emails with Similar Jobs

Invoca

WebsiteLinkedInAll Job Openings

Artificial Intelligence • B2B • Telecommunications

Invoca is a leading provider of a revenue execution platform designed to help marketing, sales, and contact centers drive more revenue. They specialize in call tracking, artificial intelligence, and interaction management to optimize revenue growth. Their innovative platform connects marketing investments directly to offline sales through AI capabilities, offering detailed insights into buyer behavior from calls. Invoca supports a wide range of industries including automotive, financial services, healthcare, home services, insurance, retail, telecom, and travel & hospitality. The company is recognized for helping businesses optimize ad spend and improve campaign performance through full attribution for every call.

201 - 500 employees

Founded 2012

🤖 Artificial Intelligence

🤝 B2B

📡 Telecommunications

📋 Description

• Engage directly with GTM, Sales Engineering, and Customer Success teams to uncover high-value customer problems. • Investigate call transcripts, user interactions, and system behavior logs to surface automation opportunities. • Collaborate with Product and Engineering to define and scope early-stage agentic solutions. • Track and interpret key metrics—such as task completion rates and customer feedback—to assess agent efficacy. • Partner with engineering and ML teams to optimize agent behaviors and improve prompt engineering. • Systematically uncover and document edge cases, unintended behaviors, and regression risks. • Own the creation and maintenance of internal documentation for agent designs and expected behaviors. • Support Product Marketing and Enablement by developing clear collateral and training on agentic AI features.

🎯 Requirements

• 3+ years of experience in product, analytics, or technical customer-facing roles within SaaS or enterprise software. • Familiarity with LLMs, prompt design, or AI orchestration frameworks (e.g., LangChain, LangGraph) is a strong plus. • Demonstrated ability to work independently on medium-scope initiatives and balance tradeoffs. • Skilled at breaking down ambiguous problems, gathering data, and proposing thoughtful, data-driven solutions. • Strong communicator who can adjust messaging across technical and non-technical stakeholders. • Highly collaborative and comfortable working across engineering, GTM, and design partners.

🏖️ Benefits

• Flexible Time Off – We encourage a healthy work-life balance. • Paid Holidays – Invoca provides 16 U.S. paid holidays, including a winter break. • Health Benefits – Our healthcare program includes medical, dental, and vision coverage. • Retirement – Invoca offers a 401(k) plan through Fidelity with a company match of up to 4%. • Stock Options – All employees are invited to share in Invoca’s success through stock options. • Mental Health Program – Well-being support on a broad range of issues is available. • Paid Family Leave – Up to 6 weeks of 100% paid leave is provided for baby bonding and family care. • Paid Medical Leave – Up to 12 weeks of 100% paid leave is provided for childbirth and medical needs. • InVacation – As a thank-you to our long-term team members, we offer a bonus after 7 years of service. • Wellness Subsidy – We provide a subsidy that can be applied toward gym memberships and fitness classes.