Senior Technical Customer Success Manager

Job not on LinkedIn

2 days ago

🤠 Texas – Remote

Although this job is listed in Texas, this company may be open to hiring remote in other states.

⏰ Full Time

🟠 Senior

🧑‍🔧 Technical Customer Success Manager

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IONIX

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Cybersecurity

IONIX is a cybersecurity company that specializes in attack surface management and threat exposure management. Their platform provides comprehensive visibility into organizations' exposed assets and risky connections, helping security teams systematically reduce risks. With features like exposure validation, streamlined risk workflow, and active protection, IONIX focuses on identifying, prioritizing, and remediating critical threats across complete attack surfaces, including cloud environments and digital supply chains. The platform is designed to enhance security posture by managing risks in real-time, thus reducing vulnerabilities and exposure to cyberattacks.

51 - 200 employees

🔒 Cybersecurity

📋 Description

• Work closely with the sales and product teams to successfully onboard and provide increasing value to IONIX’s customers • Build strong relationships with IONIX clients and act as their primary point of contact. • Act as a subject matter expert on our products and provide guidance to clients on how to solve existing challenges using IONIX technology • Develop and execute customer success plans that align with client goals • Ensure that clients are satisfied with our products and services and act as their advocate within our organization • Help improving IONIX products by understanding customers needs and influencing IONIX’s product roadmap.

🎯 Requirements

• 5+ years in a customer-facing management technical role • Experience working with large enterprises and managing complex customers interactions • Previous Cyber security vendor experience • Strong organizational and project management skills • Ability to work independently and as part of a team • Proven deep technical understanding of core web/cloud technologies (TCP/IP, DNS, HTTP, HTML, PKI) • Proven understanding of Web Security concerns, requirements, and technologies • Previous startup experience – an advantage