Case Manager

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October 31

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Iovance Biotherapeutics, Inc.

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Biotechnology • Pharmaceuticals • Healthcare Insurance

Iovance Biotherapeutics, Inc. is pioneering a transformational approach to treating cancer by harnessing the human immune system's ability to recognize and attack diverse cancer cells in each patient. The company focuses on T-cell-based immunotherapy, specifically Tumor Infiltrating Lymphocyte (TIL) therapy, which involves reinvigorating a patient’s TILs to fight cancer. Iovance's TIL therapy is being investigated in clinical trials across multiple advanced solid tumor cancers. Additionally, the company is advancing genetically modified TIL therapies and exploring potential applications of PBL (peripheral blood lymphocyte) therapy for blood cancers. As a leader in cell therapy, Iovance owns a state-of-the-art Cell Therapy Center in Philadelphia for manufacturing their therapies using proprietary GMP. The company is at the forefront of developing personalized and patient-specific cancer treatments.

501 - 1000 employees

Founded 2014

🧬 Biotechnology

💊 Pharmaceuticals

⚕️ Healthcare Insurance

📋 Description

• Serve as a trusted and knowledgeable single point of contact for patients, caregivers, and healthcare providers through the IovanceCares call center, demonstrating exceptional communication and tele-management skills. • Independently manage and take ownership of all patient cases, from patient registration through post-infusion within assigned geographic areas; and provide coverage for other case managers when necessary. • Establish collaborative relationships with our partners at the ATCs. Consistently and considerately share information with sites and gather information to help Iovance better manage the patient journey. • Triage all issues appropriately, use resources to aid sites, and follow-up to confirm that issues are resolved. • Effectively collaborate with inter-disciplinary health care teams at treatment centers (e.g., Nurse Navigators, Financial and Billing Administrators, Patient Support and Access personnel, and Social Workers). • Partner seamlessly with Iovance cross-functional teams to promptly deliver customer service and support to meet the needs of our patients, caregivers, and healthcare providers. • Clearly and effectively communicate critical case-related information to patients, caregivers, and healthcare professionals to appropriately manage expectations. • Complete all Case Manager training and demonstrate exceptional knowledge and seamless navigation of IovanceCares (i.e. case management system, customer portal, telephone system) and processes (i.e., SOPs, work instructions, business rules). The ability to quickly learn about new computer systems and be detail-oriented is essential in this role. • Support Authorized Treatment Center launch activities as necessary (including site onboarding and Quarterly Business Reviews). • Manage and contribute to continuous improvements and development of innovative solutions to deliver an enhanced patient care experience. Maintain current knowledge of and follow established IovanceCares objectives, processes, regulatory and compliance standards, policies, and procedures. • Demonstrate genuine passion and care for patients and uphold Iovance values in daily individual work performance. • Adhere to Iovance Biotherapeutics’ core values, policies, procedures, and business ethics. • Perform miscellaneous duties as assigned.

🎯 Requirements

• BA or BS degree. • Six (6) or more years of experience working within a healthcare/pharmaceutical environment directly interacting with patients and/or healthcare professionals/providers that includes two (2) or more years of Case Management or Care Coordination experience in an acute care center working with patients receiving complex therapies, and one (1) year of patient and reimbursement support experience. • A proven ability to work in a fast-paced environment, adapt quickly to change, and strategically resolve complex problems promptly. • A proven ability to accurately and thoroughly enter data, confirm information, and deliver high-quality consistent results. • A proven ability to work exceptionally well across a matrix organization and be a team player. • Possess exceptional oral and written communication skills. • Exceptional attention to detail.

🏖️ Benefits

• Health insurance • 401(k) matching • Flexible work arrangements • Professional development opportunities