Call Center Rep / Pharmacy Tech Support

August 30

🏈 Ohio – Remote

Although this job is listed in Ohio, this company may be open to hiring remote in other states.

💵 $18 / hour

⏳ Contract/Temporary

🟡 Mid-level

🟠 Senior

📞 Call Center Representative

🦅 H1B Visa Sponsor

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IQVIA

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Healthcare Insurance • Biotechnology • Artificial Intelligence

IQVIA is a global leader in data analytics and technology solutions, dedicated to improving health outcomes. The company utilizes its Connected Intelligence platform to harness the power of advanced data analytics and artificial intelligence, facilitating innovation in healthcare. IQVIA focuses on various areas, including clinical research, technology, and consulting services to solve complex healthcare challenges and accelerate the delivery of new therapies to patients.

10,000+ employees

⚕️ Healthcare Insurance

🧬 Biotechnology

🤖 Artificial Intelligence

💰 $1G Post-IPO Debt on 2023-05

📋 Description

• 100% remote contract Pharmacy Support Call Center Representative for IQVIA • Provide payment assistance solutions such as co-pay cards or vouchers • Primary contact for patients, pharmacies, and medical professionals utilizing an Opus Health program • Field requests: card activation, program eligibility, explanation of program benefits, troubleshooting submission rejection • Provide initial support via telephone, email, fax • Assess issues and provide first-level support; document resolutions and escalate as needed • Recognize operational challenges and suggest recommendations to management

🎯 Requirements

• High School Diploma or equivalent • Pharmacy Technician experience required • HIPAA certified • Call center experience required (3+ years preferred) • Experience in medical claim processing is a plus • Bi-lingual (English/Spanish) is a plus • Ability to work 40 hours per week • Ability to work specified EST shifts (8am-5pm, 9am-6pm, 10am-7pm, 11am-8pm)

🏖️ Benefits

• Incentive plans, bonuses, and/or other forms of compensation • Range of health and welfare and/or other benefits