Call Center Representative - Pharmacy Tech Support

July 13

🌵 Arizona – Remote

Although this job is listed in Arizona, this company may be open to hiring remote in other states.

🥔 Idaho – Remote

Although this job is listed in Idaho, this company may be open to hiring remote in other states.

+2 more states

🌵 Arizona – Remote 🥔 Idaho – Remote 🎰 Nevada – Remote ☕ Washington – Remote

💵 $18 / hour

⏳ Contract/Temporary

🟡 Mid-level

🟠 Senior

📞 Call Center Representative

🦅 H1B Visa Sponsor

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IQVIA

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Healthcare Insurance • Biotechnology • Artificial Intelligence

IQVIA is a global leader in data analytics and technology solutions, dedicated to improving health outcomes. The company utilizes its Connected Intelligence platform to harness the power of advanced data analytics and artificial intelligence, facilitating innovation in healthcare. IQVIA focuses on various areas, including clinical research, technology, and consulting services to solve complex healthcare challenges and accelerate the delivery of new therapies to patients.

10,000+ employees

⚕️ Healthcare Insurance

🧬 Biotechnology

🤖 Artificial Intelligence

💰 $1G Post-IPO Debt on 2023-05

📋 Description

• Primary Call Center contact for patients, pharmacies and medical professionals utilizing an Opus Health program. • Provide initial support for customer requests via telephone, email, fax, or other available means of contact to the Support Center. • Quickly assess the user's issue and provides first level support for problem resolution. • Document information specific to the resolution and escalate unresolved issues expeditiously. • Recognize operational challenges and suggest recommendations to management, as necessary. • Ability to work 40 hours per week (shifts available: 8:00 am - 5:00 pm EST or, 9:00 am – 6:00 pm EST or, 10:00 am - 7:00 pm ET or, 11:00 am EST – 8:00pm EST) under moderate supervision.

🎯 Requirements

• High School Diploma or equivalent • Pharmacy Technician experience required • HIPAA certified • Call center experience required (3+ years preferred) • Experience in medical claim processing is a plus • Bi-lingual (English/Spanish) is a plus