Customer Care Advocate, 3rd Shift

🕒 6 days ago

🏄 California – Remote

🏄 California – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 20%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

iRhythm Technologies, Inc.

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2006

🏥 Healthcare

💼 Consulting

📦 Logistics

Healthcare • Consulting • Logistics

iRhythm Technologies, Inc. is a medical technology company that specializes in digital healthcare solutions for the management of cardiac arrhythmias. The company is best known for its ZioSuite, a comprehensive platform designed to deliver a streamlined solution for assessing heart health through advanced analytics and patient-centered data collection. iRhythm focuses on improving patient outcomes and optimizing the efficiency of healthcare providers through innovative technology in the cardiac monitoring space.

📋 Description

• Serve as the primary point of contact for customer inquiries across voice, chat, SMS, email, and other digital channels. • Resolve customer issues with empathy, professionalism, sound judgment, and a focus on first-contact resolution. • Navigate complex or ambiguous customer situations while balancing customer experience, compliance requirements, and business objectives. • Own customer issues from initial contact through resolution, ensuring timely follow-up and clear communication. • Recognize when escalation is required and partner with internal teams to achieve positive customer outcomes. • Manage multiple customer conversations and competing priorities while maintaining quality and accuracy. • Guide customers toward self-service tools and digital resources when appropriate. • Maintain accurate documentation across multiple systems and platforms. • Leverage AI-enabled tools, knowledge management systems, and workflow technologies to improve productivity and customer outcomes. • Validate AI-generated recommendations and information using sound judgment and established processes. • Identify opportunities to improve technology, automation, and digital workflows. • Utilize customer data, operational metrics, and feedback to improve performance and outcomes. • Identify recurring customer issues, emerging trends, and operational risks, escalating appropriately. • Ensure compliance with company policies and regulatory requirements. • Learn new tools, technologies, and processes; participate in pilots, testing, and continuous improvement initiatives. • Share ideas that improve knowledge resources, workflows, team effectiveness, and customer experience.

🎯 Requirements

• High school diploma or equivalent required. • 2+ years of customer service, customer support, customer success, healthcare support, or related work experience. • Ability to work across multiple customer engagement channels, including voice, chat, email, SMS, and other digital platforms. • Experience leveraging AI-enabled tools, automation technologies, or digital workflow solutions to improve business productivity. • Comfort working in a fast-paced environment with changing priorities, new technologies, and evolving processes. • Experience working across multiple technology platforms and systems simultaneously. • Strong written and verbal communication skills. • Demonstrated critical thinking, sound judgment, and independent problem-solving skills. • Ability to effectively manage multiple priorities while maintaining accuracy and attention to detail. • Strong customer focus with a demonstrated commitment to ownership and service excellence. • Experience using CRM, case management, or customer support platforms is preferred. • Experience working in healthcare or another highly regulated industry is preferred. • Experience using performance metrics and data to improve individual or team performance is preferred. • Experience participating in process improvement, continuous improvement, or operational excellence initiatives is preferred.

🏖️ Benefits

• Equal Opportunity Employer • Reasonable accommodations for qualified individuals with disabilities in job application procedures