Customer Care Advocate – 3rd Shift

🕒 6 days ago

🤠 Texas – Remote

🤠 Texas – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 20%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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iRhythm Technologies, Inc.

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2006

🏥 Healthcare

💼 Consulting

📦 Logistics

Healthcare • Consulting • Logistics

iRhythm Technologies, Inc. is a medical technology company that specializes in digital healthcare solutions for the management of cardiac arrhythmias. The company is best known for its ZioSuite, a comprehensive platform designed to deliver a streamlined solution for assessing heart health through advanced analytics and patient-centered data collection. iRhythm focuses on improving patient outcomes and optimizing the efficiency of healthcare providers through innovative technology in the cardiac monitoring space.

📋 Description

• Serve as the primary point of contact for customer inquiries across voice, chat, SMS, email, and other digital channels • Resolve customer issues with empathy, professionalism, sound judgment, and a focus on first-contact resolution • Navigate complex or ambiguous customer situations while balancing customer experience, compliance requirements, and business objectives • Own customer issues from initial contact through resolution, including timely follow-up and clear communication • Escalate situations appropriately and partner with internal teams to achieve positive customer outcomes • Manage multiple customer conversations and competing priorities while maintaining quality and accuracy • Guide customers toward self-service tools and digital resources • Maintain accurate documentation across multiple systems and platforms • Leverage AI-enabled tools, knowledge management systems, and workflow technologies to improve productivity and customer outcomes • Validate AI-generated recommendations using sound judgment and established processes • Identify opportunities to improve technology, automation, and digital workflows • Utilize customer data, operational metrics, and feedback to improve performance and outcomes • Monitor performance metrics and identify opportunities for growth • Identify recurring customer issues, emerging trends, and operational risks, escalating appropriately • Ensure compliance with company policies and regulatory requirements • Learn new tools, technologies, and processes continuously • Participate in pilots, testing, and continuous improvement initiatives • Share ideas that improve knowledge resources, workflows, and team effectiveness

🎯 Requirements

• High school diploma or equivalent required • 2+ years of customer service, customer support, customer success, healthcare support, or related work experience • Ability to work across voice, chat, email, SMS, and other digital platforms • Experience leveraging AI-enabled tools, automation technologies, or digital workflow solutions • Comfort working in a fast-paced environment with changing priorities, new technologies, and evolving processes • Experience working across multiple technology platforms and systems simultaneously • Strong written and verbal communication skills • Demonstrated critical thinking, sound judgment, and independent problem-solving skills • Ability to manage multiple priorities while maintaining accuracy and attention to detail • Strong customer focus with commitment to ownership and service excellence

🏖️ Benefits

• Career growth and skill development opportunities • Inclusive workforce and equal opportunity employment • Reasonable accommodations for qualified individuals with disabilities