Compliance Support Coordinator – US Healthcare

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November 12

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iSTA Solutions

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B2B • Healthcare Insurance • SaaS

iSTA Solutions is your remote healthcare operations partner specializing in off-site staffing solutions. With over 20 years of experience, we focus on enhancing operational efficiency for businesses, particularly in the healthcare sector, by providing customized remote teams that take on tasks ranging from customer service to data entry. Our goal is to support organizations in scaling their operations seamlessly while achieving significant cost savings and improved productivity.

1001 - 5000 employees

🤝 B2B

⚕️ Healthcare Insurance

☁️ SaaS

📋 Description

• Receive and document hotline calls, transcribing details accurately for the compliance team. • Make follow-up calls within 24–48 hours to gather additional information from callers. • Record call details in Excel and route information to the appropriate investigator, ensuring confidentiality. • Manage an average of 10–12 calls per day (volume may fluctuate), typically related to HR concerns such as pay, scheduling, or treatment by others. • Escalate critical or urgent matters (e.g., harassment, discrimination, or resident neglect) immediately to senior management. • Set reminders and follow up on unresolved calls using Outlook. • Perform additional administrative or support tasks during periods of low call volume.

🎯 Requirements

• Proven experience in inbound/outbound customer service or hotline operations. • Excellent communication and interpersonal skills. • Strong judgment, problem-solving, and decision-making abilities. • Intermediate Excel proficiency. • Professional, approachable, and open-minded attitude. • Ability to handle confidential information with discretion.