Medical Scheduling Coordinator

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March 25

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iSTA Solutions

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B2B • Healthcare Insurance • SaaS

iSTA Solutions is your remote healthcare operations partner specializing in off-site staffing solutions. With over 20 years of experience, we focus on enhancing operational efficiency for businesses, particularly in the healthcare sector, by providing customized remote teams that take on tasks ranging from customer service to data entry. Our goal is to support organizations in scaling their operations seamlessly while achieving significant cost savings and improved productivity.

1001 - 5000 employees

🤝 B2B

⚕️ Healthcare Insurance

☁️ SaaS

📋 Description

• ISTA Personnel Solutions South Africa is in search of a highly organized and detail-orientated Medical Scheduling Coordinator / Agent to join their team in South Africa, working remotely. • In this role, you will be part of a call centre and responsible for coordinating medical appointments, managing schedules, and ensuring seamless communication between patients, healthcare providers, and home care teams. • The ideal candidate will have experience in medical scheduling. • Working Hours: This role requires you to work US based hours (EST) (16h00pm - 01h00am SAST) Mon - Fri. • Internet (fibre): Candidates must possess a fixed fibre line with a minimum speed of 25 Mbps for both upload and download. • Power backup: Candidates must have a power backup solution to manage loadshedding or power outages. • Key Responsibilities: Schedule and manage appointments for patients, ensuring that all necessary resources and personnel are available. • Serve as the primary point of contact for patients, families, and healthcare providers. • Maintain accurate and up-to-date records of patient appointments, medical needs, and preferences. • Collaborate with home care teams to ensure that patient needs are met. • Address scheduling conflicts or issues as they arise. • Input and update patient information in the scheduling system with precision. • Ensure that all scheduling practices comply with relevant healthcare regulations and privacy laws. • Work Environment: This is a remote role and prior experience in a remote work environment is preferred.

🎯 Requirements

• 2-3 years' experience in scheduling and coordination, preferably within a healthcare or home care services • Exceptional communication skills • Must be able to prioritize and multi-task in a fast-paced environment • Strong attention to detail and organized • Problem solver • Must be proficient in Microsoft Office