Team Lead – After Hours Customer Support, US Healthcare

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November 17

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iSTA Solutions

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B2B • Healthcare Insurance • SaaS

iSTA Solutions is your remote healthcare operations partner specializing in off-site staffing solutions. With over 20 years of experience, we focus on enhancing operational efficiency for businesses, particularly in the healthcare sector, by providing customized remote teams that take on tasks ranging from customer service to data entry. Our goal is to support organizations in scaling their operations seamlessly while achieving significant cost savings and improved productivity.

1001 - 5000 employees

🤝 B2B

⚕️ Healthcare Insurance

☁️ SaaS

📋 Description

• - Manage after-hours operations and serve as the main point of contact for urgent issues. • - Monitor communication channels to ensure timely responses and proper escalation. • - Ensure adequate staffing coverage for all shifts. • - Collaborate with the daytime team to provide continuity and maintain service standards. • - Support the office team with preparation, planning, and project work as needed.

🎯 Requirements

• - Proven leadership or management experience. • - Strong resilience and ability to handle challenges with grit. • - Clear and professional communication skills. • - Ability to accept and act on constructive feedback. • - Strong problem-solving skills and the ability to make decisions under pressure. • - MS Office and Outlook computer skills. • - Experience with remote work or night shifts is an advantage. • - Familiarity with U.S.-based healthcare operations is a plus.