District Service & Parts Manager

Job not on LinkedIn

October 24

🌽 Illinois – Remote

Although this job is listed in Illinois, this company may be open to hiring remote in other states.

❄️ Minnesota – Remote

Although this job is listed in Minnesota, this company may be open to hiring remote in other states.

+1 more states

🌽 Illinois – Remote ❄️ Minnesota – Remote 🧀 Wisconsin – Remote

💵 $94.7k - $120.7k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

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Isuzu North America

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Automotive • Transport • B2B

Isuzu North America is a subsidiary of Isuzu Motors Limited, focusing on the distribution and marketing of Isuzu vehicles within the North American market. The company is known for its high-quality trucks and commercial vehicles, providing reliable transportation solutions for various industries while maintaining a commitment to customer service and safety.

201 - 500 employees

🚗 Transport

🤝 B2B

📋 Description

• Functions as liaison between the dealership, region, and national headquarters, ensuring the highest standard of assistance to dealers, customers, and assigned accounts • Consistently reviews and tracks service and parts dealer standards with assigned dealers to ensure continuous growth and customer satisfaction • Identifies, develops, and implements solutions to customer and product issues • Applies appropriate policies and procedures to ensure customer retention and effective use of company resources • Identifies, documents, and communicates product quality issues with dealers and customers to support Isuzu’s high level of quality, dependability, and uptime • Promotes the sale and marketing of Isuzu services and parts to meet dealer and corporate objectives • Develops marketing strategies with dealers to increase potential parts sales and encourages the use of parts and service co-op to develop strategies • Supports the lifecycle business process by routinely reviewing the dealership’s service process flow management, technical and management abilities, service intake objectives, vehicle uptime priorities, KPIs, etc. • Recommends and reviews appropriate actions to improve areas of concern with dealership executives and service management • Works jointly with Lifecycle Business Manager during the in-depth review process • Builds customer satisfaction by working on vehicle uptime priority and general customer satisfaction cooperatively with dealer staff, local IRS, and fleet operators • Provides administrative and review functions required by dealership, region, and corporate, related to dealer contact reports, warranty processes, lifecycle and technical training, support to TAC and product engineering, etc. • Assists dealers in developing solutions to meet requirements of all parties while keeping the customer top priority • Supports regional and corporate activities to increase the Isuzu brand • Performs miscellaneous job-related duties as assigned

🎯 Requirements

• Bachelor's degree in Business, Automotive, or Mechanical Engineering, or equivalent directly related work experience • Minimum three years' experience working for a domestic manufacturer, import distributor, or new vehicle dealership • Previous experience as an automotive truck technician and/or dealer service and parts operations is desirable • Thorough understanding of on-highway vehicle mechanical and electrical principles • Solid knowledge of automotive/truck terminology and operations • Knowledge of modern diesel and gasoline vehicle systems • Knowledge of dealership fixed operations • Proficient in Microsoft Office applications and with smart communication technology • Very strong verbal and written communication and presentation skills • Ability to be productive and self-motivated • Ability to work independently while meeting objectives and expected results • Outstanding time management skills and marketing strategies

🏖️ Benefits

• Comprehensive Health Coverage • Medical, dental, vision, and fertility benefits to support you through every stage of life • Fertility & Family-Building Support through WIN Fertility : Includes Adoption & Surrogacy Benefits, WINMaternity, and PowerPause, offering up to $25,000 in lifetime benefits for fertility-related services such as IVF, IUI, and preconception support • Generous Time Off • Enjoy a healthy work-life balance with paid vacation, 15 paid holidays annually, sick leave, parental leave, and MTO (Miscellaneous Time Off) for volunteering or a compelling personal need • Smart Retirement Planning • Build long-term financial security with a 401(k) plan featuring a company match and an additional Annual Retirement Contribution (ARC) • Peace of Mind • Company-paid Basic Life and AD&D Insurance, as well as Travel Insurance, so you're covered wherever life takes you • Wellness Program • Access a variety of tools and resources designed to support your physical and mental well-being • Tuition Reimbursement • Pursue continued education with financial support for job-related coursework, degree programs, and professional growth • Exclusive Employee Discounts • Save on insurance, travel, entertainment, car purchases/rentals, retail purchases, and more