Unified Communications Architect

Job not on LinkedIn

August 21

🥔 Idaho – Remote

Although this job is listed in Idaho, this company may be open to hiring remote in other states.

⏰ Full Time

🟠 Senior

🔴 Lead

🗣️ Communications

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IT Coalition

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Cybersecurity • Government • SaaS

ITC Federal is a mid-sized federal systems integrator that specializes in information technology solutions for government agencies. They focus on application development, DevSecOps, cloud infrastructure, cybersecurity, and compliance, leveraging innovative approaches to help clients achieve efficiency and value. ITC Federal emphasizes integrity and a commitment to delivering impactful solutions that drive mission success for their customers in both domestic and international arenas.

501 - 1000 employees

Founded 2006

🔒 Cybersecurity

🏛️ Government

☁️ SaaS

📋 Description

• Architect and design secure, scalable unified communications solutions across the enterprise. • Implement and optimize VoIP, SIP, video conferencing, and collaboration tools (e.g., Microsoft Teams, Zoom). • Design and manage QoS policies, network requirements, and call routing strategies to ensure high-performance UC services. • Develop user experience (UX) and user interface (UI) designs for UC solutions, ensuring intuitive and effective workflows. • Apply organizational change management (OCM) best practices to support adoption of new UC tools and processes. • Define UC technical standards, policies, and best practices. • Collaborate with OIT stakeholders, engineering teams, and leadership to align solutions with mission and enterprise objectives. • Provide architectural oversight and guidance throughout the design, implementation, and transition of UC solutions. • Contribute to ongoing modernization initiatives, including digital collaboration adoption and enterprise UC transformation.

🎯 Requirements

• 7–10+ years of experience in unified communications architecture/systems design. • Bachelor’s degree in Computer Science, Information Systems, Engineering, or related field strongly preferred; Advanced degree preferred. • Proven expertise in: Unified communications systems design VoIP, SIP, and QoS for UC; Video conferencing and collaboration platforms (e.g., Teams, Zoom) • Strong leadership and communication skills, with experience influencing enterprise-level technology decisions. • Ability to design solutions that balance innovation, performance, scalability, and user experience. • Must be eligible to obtain DHS Suitability clearance. • DESIRED: Experience with UC UX/UI design and workflow optimization • Experience with Organizational change management (OCM) for technology adoption