ServiceNow Functional Lead

Job not on LinkedIn

November 18

⚔️ Virginia – Remote

Although this job is listed in Virginia, this company may be open to hiring remote in other states.

⏰ Full Time

🟠 Senior

🔧 ServiceNow

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iTech AG

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Consulting • Cybersecurity • Software Development

iTech AG is a company that provides advanced technology solutions aimed at unlocking the potential of organizations in both the public and private sectors. They specialize in modernizing systems and processes through a variety of services including management consulting, portfolio, program, and project management, agile transformation, digital platforms, digital innovations, cloud and infrastructure, and cybersecurity. iTech AG is noted for its capability to tailor and implement agile solutions and their approach to secure enterprise operations. As a ServiceNow Elite Partner, they work with leading technology companies to deliver innovative solutions that meet evolving market and customer needs.

51 - 200 employees

Founded 2008

🔒 Cybersecurity

📋 Description

• Define and assist in the creation of the overall strategy and roadmap for HAM, SAM, and ITOM capabilities. • Translate business objectives (cost optimization, compliance, risk control, service reliability) into clear functional requirements and user stories. • Act as the primary point of contact for stakeholders for all HAM/SAM/ITOM topics. • Establish and maintain governance, policies, and standards for asset and operations management. • Define and optimize end-to-end hardware lifecycle processes. • Ensure data quality and integrity across CMDB and Asset records, including reconciliation and normalization rules. • Define controls to ensure compliance with hardware security and lifecycle policies. • Define and maintain software asset lifecycle processes. • Enable optimization of software spending, including identification of unused/underused licenses and opportunities for consolidation. • Oversee implementation and ongoing tuning of license models, discovery sources, and reconciliation logic. • Define functional requirements for discovery, event management, service mapping, and monitoring integration. • Collaborate with infrastructure, network, and application teams to maintain accurate service maps and CI relationships. • Ensure ITOM processes support resiliency, incident/problem management, and change management needs.

🎯 Requirements

• Minimum of 4-7 years of experience in IT Service Management / IT Asset Management / IT Operations Management. • Strong hands-on functional experience with ServiceNow, specifically in: Hardware Asset Management (HAM), Software Asset Management (SAM), IT Operations Management (ITOM: Discovery, Service Mapping, Event Management, etc.). • Proven experience designing and implementing processes across HAM/SAM/ITOM in a mid-to-large enterprise. • Solid understanding of: ITIL / ITSM principles, CMDB design and data models, Asset lifecycle, license models, and operational monitoring concepts. • Demonstrated ability to work as a functional lead / product owner, managing backlogs and priorities. • Strong analytical skills with the ability to interpret data and convert it into actionable insights. • Excellent communication and stakeholder management skills; comfortable working with technical and non-technical audiences.

🏖️ Benefits

• Must be able to obtain and maintain a Public Trust. • U.S. Citizenship is required.