itGenius 🤓 Biz Tech Experts
IT Systems • SaaS • B2B
itGenius is a tech support and consultancy firm specializing in IT solutions for businesses, particularly within the Google Workspace ecosystem. They provide services like cloud support, IT systems health checks, and quick fix support, aimed at helping organizations transition smoothly to modern cloud technologies. With a focus on scalability and efficiency, itGenius offers strategic advice and hands-on implementation to meet the needs of small to medium-sized businesses.
11 - 50 employees
Founded 2008
☁️ SaaS
🤝 B2B
IT Managed Services Delivery Manager
Job not on LinkedIn
October 23
itGenius 🤓 Biz Tech Experts
IT Systems • SaaS • B2B
itGenius is a tech support and consultancy firm specializing in IT solutions for businesses, particularly within the Google Workspace ecosystem. They provide services like cloud support, IT systems health checks, and quick fix support, aimed at helping organizations transition smoothly to modern cloud technologies. With a focus on scalability and efficiency, itGenius offers strategic advice and hands-on implementation to meet the needs of small to medium-sized businesses.
11 - 50 employees
Founded 2008
☁️ SaaS
🤝 B2B
📋 Description
• Develop and lead the execution of itGenius's service delivery strategy, aligning it directly with the CEO's overall strategic plan • Oversee the design and continuous improvement of service delivery models • Collaborate closely with the Chief of Growth and Product Development Team to ensure seamless customer onboarding • Provide strategic insights and recommendations to the CEO and Executive team on service trends • Manage the end-to-end service delivery operations, including technical support and ongoing optimization • Drive the phased integration of the "GeniusAI" agent into customer-facing chat and internal support workflows • Establish and maintain rigorous quality assurance processes for all service delivery • Lead, mentor, and develop the service delivery leadership team, fostering a culture of accountability
🎯 Requirements
• 5+ years of senior experience in a C-level or equivalent role, focused on leading service delivery and operations • Proven ability to design and scale IT service models, manage budgets, and oversee end-to-end service delivery • Strong understanding of IT infrastructure, and expertise in integrating AI and automation to enhance efficiency • Experienced in building and mentoring high-performing, accountable teams, including global and remote staff • A passion for and track record of delivering a seamless, high-quality customer experience • Experience in Managed Services IT and Google Workspace, with strong familiarity in supporting cloud-based solutions for small businesses.
🏖️ Benefits
• Competitive Compensation & Bonuses • December Bonus • Performance Incentive Bonus • Regular Annual Salary Increases as you grow with us • Paid Leaves after regularization • Paid National/Local Holidays • Annual Team Conferences & Events – Travel, food and accommodations on us • Budget for Training & Development • Career Growth Pathways • Government-Mandated Benefits/ HMO
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