Institutional Success Specialist, Credit Mobility

🕒 June 30

🗽 New York, Michigan – Remote

🗽 New York – Remote 🚗 Michigan – Remote

💵 $73k - $92k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

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ITHAKA

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 1995

💼 Consulting

📦 Logistics

📚 Education

Consulting • Logistics • Education

ITHAKA is a nonprofit organization that improves access to knowledge and education worldwide by operating digital libraries and preservation services, conducting research and advising colleges, and developing tools and programs to support teaching, learning, and scholarly communication. Its suite of services includes JSTOR, Portico, and other platforms that deliver scholarly journals, books, images, and primary sources to students, researchers, libraries, and publishers, while also advancing initiatives in open access, college affordability, credit mobility, and preservation of digital collections.

📋 Description

• Coordinate onboarding, data validation and adoption activities, serving as a day-to-day point of contact for participating colleges and universities • Work directly with institutional partners to understand and troubleshoot data anomalies that may occur within transfer equivalency and program requirements • Track onboarding and engagement progress through milestones, timelines, requirements, and deliverables across multiple partner institutions • Coordinate and lead training sessions, sharing documentation and support resources with student users, school administrators, and staff • Proactively monitor and drive partner engagement, identifying and encouraging use of best practices tied to greater value and adoption through training, education, and direct outreach • Gather customer feedback and communicate partner needs and priorities to product and development teams • Occasional travel, comprising less than 10% of the time, may be necessary, with a primary focus on visits to our Michigan and New York offices, conferences, and site visits at partner institutions.

🎯 Requirements

• 3-7 years of hands-on experience within a higher education institution working with student information systems, degree audit systems, transfer articulation, or student records operations • Experience managing customer or partner relationships across complex projects or organizations • Strong organizational and project coordination skills with fanatical attention to detail • Ability to manage multiple stakeholders and priorities simultaneously • The technical acumen to "look under the hood" of datafeeds, including an understanding of institutional data and relational database structures • Excellent verbal and written communication skills • Strong presentation and relationship management skills • Entrepreneurial mindset with the ability to thrive within in a dynamic and creative team • 2-3 years experience in customer success or partner management (preferred) • Familiarity with credit transfer processes (preferred) • Familiarity with SQL, Power BI, Tableau, or related reporting and analytics platforms (preferred) • Experience leading trainings, onboarding sessions, or customer education initiatives (preferred) • Experience working at a Banner and/or DegreeWorks institution (preferred)

🏖️ Benefits

• Medical, dental, and vision plans • Employer-paid 10% retirement contribution • Paid parental and caregiver leave • 22 days of paid time off • 11 paid holidays • Up to 12 paid sick days • Wellness benefits