Professional Services Consultant

🕒 April 29

🏢🏡 London – Hybrid

⏰ Full Time

🟡 Mid-level

🟠 Senior

💼 Consultant

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ITRS Group

WebsiteLinkedInAll Job Openings

201 - 500 employees

💸 Finance

☁️ SaaS

🏢 Enterprise

Finance • SaaS • Enterprise

ITRS Group is a visionary company named in the 2024 Gartner® Magic Quadrant™ for Digital Experience Monitoring. Trusted by 90% of Tier 1 financial firms, ITRS provides IT teams with tools to monitor and analyze large volumes of data across physical, virtual, and cloud-based IT environments. Its platform functionalities include observability, application monitoring, infrastructure monitoring, digital experience monitoring, and cloud monitoring. ITRS serves various industries such as financial services, higher education, and telecommunications. Its solutions are backed by AI-powered, real-time monitoring capabilities, enabling clients to mitigate IT failures, optimize performance, and enhance user experiences. The company's key products include ITRS Geneos for application monitoring and ITRS Opsview for infrastructure monitoring.

📋 Description

• Perform Business Analysis and workshop facilitation techniques to obtain client requirements and influence their behaviour. • Design Solutions by identifying functional and user experience-based deliverables, and delivery methodology, based on agreed requirements. • Perform Project and Client Management to delivery project outcomes. • Hands-on implementation of ITRS Software according to Project goals. • Deliver client empowerment through the successful handover of all required collateral and knowledge to ensure clients use and grow our solutions post project closure. • Deliver Classroom-based product training to our clients. • Create improvements to uphold and build the effectiveness of services, software and solutions delivered by Professional Services and ITRS as a whole.

🎯 Requirements

• **ITRS Geneos Expertise:** Minimum 12 months of hands-on experience. • **Client-Facing Experience:** At least 3 years in a client-facing role. • **Project & Time Management:** Minimum 3 years in a project-oriented, deadline-driven environment. • **Technical Background:** At least 3 years in a technical IT role. • **Operating Systems:** Experience with one or more UNIX-based OS. • **Scripting & Automation:** Proficiency in at least one scripting language (Shell, Lua, Perl, Python, XML-RPC.). • **Database & SQL Knowledge:** Understanding of databases and SQL. • **Problem-Solving & Communication:** Ability to explain complex ideas in a clear, user-friendly manner. • **Fast Learner:** Interest in new technologies and software. • **Continuous Improvement:** Improve processes and solutions. • **Business & Project Management Interest:** Willingness to participate in business analysis and project management. • **Client Engagement & Issue Resolution:** Interest in managing client expectations and resolving issues. • **Client-Centric Approach:** Committed to delivering the best value and software experience to clients.

🏖️ Benefits

• Health Insurance and Dental Health Cover for you and your dependants • Employee Assistance Programme • Pension • Flexible Hybrid Working • Enhanced Parental Leave • Travel Insurance • Life Assurance • Income Protection • Referral Bonus • Buy and Sell Holiday • Training Reimbursement