Consumer Success Manager

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October 8

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InVision Communications

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B2B • Media • Event Management

InVision Communications is a partnership-focused company that specializes in creating engaging digital and physical experiences that inspire action. Their mission is to provide authentic engagement through a combination of effective content strategies and the right technology. They work closely with their clients to enhance audience interaction and facilitate successful outcomes in various events and campaigns, leveraging their extensive experience to cultivate lasting relationships.

51 - 200 employees

Founded 1991

🤝 B2B

📱 Media

📋 Description

• Develop and manage client portfolios. • Sustain business growth and profitability by maximizing value. • Analyze customer data to improve customer experience. • Hold product demonstrations for customers. • Improve onboarding processes. • Evaluate and improve tutorials and other communication infrastructure. • Mediate between clients and the organization. • Maintain documentation in system databases. • Recommend potential products or services. • Maintain a high level of professionalism and work to establish a positive rapport with every caller. • Handle and resolve customer requests and complaints. • Minimize customer churn. • Support Alpha/Beta program by collecting, reproducing, and organizing feedback from testers. • Assist with events, product installations, and on-site troubleshooting as needed. • Aid in product design and product development. • Assist with special projects as assigned.

🎯 Requirements

• Highly organized and able to multitask. • Self-driven and proactive nature. • Excellent communication and interpersonal skills. • Demonstrate leadership qualities. • High computer literacy and ability to learn new software. • Possess a basic understanding of technical and network resolution issues. • Experience with providing troubleshooting assistance and customer service. • Knowledge of customer success processes. • Experience in document creation. • Patient and active listener. • Passion for service. • Ability to deliver quality-focused results. • Fluent in Sign Language. • Possess knowledge and understanding of Deaf culture in general. • Knowledge and familiarity with Convo products are a plus.