IT Systems Trainer – 12 month FTC

Job not on LinkedIn

🔥 0 minutes ago

🇬🇧 United Kingdom – Remote

⏳ Contract/Temporary

🟡 Mid-level

🟠 Senior

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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IVC Evidensia UK

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2011

🏥 Healthcare

📦 Logistics

🍽️ Food & Beverage

Healthcare • Logistics • Food & Beverage

IVC Evidensia UK is a global leader in veterinary care, operating approximately 2,500 locations across 20 countries. Founded in 2011, the company is dedicated to providing outstanding care for animals, investing in its people and practices to promote clinical excellence. IVC Evidensia focuses on creating a rewarding work environment for veterinarians, emphasizing local service delivery and continuous professional development through education and strong community engagement.

📋 Description

• Support veterinary practices and support teams in using key systems confidently, consistently, and effectively • Deliver virtual 1-to-1 and group training sessions to practice and support office colleagues • Facilitate live webinars covering Merlin, Dayforce, Online Office, and Concur • Tailor training for Client Care Teams, Clinical Teams, and Practice Managers • Provide 2nd line support for Merlin process and usage queries • Coach colleagues on best-practice system usage and adoption of standardised processes • Create and maintain Quick Reference Guides, webinar storyboards, and training videos • Ensure training materials reflect real-world practice workflows and operational best practice • Support Merlin migrations and site mergers before, during, and after implementation • Assist with rollout of new system functionality and process improvements • Provide Go-Live, Post Go-Live, and Hypercare support • Help practices adapt to change and challenge non-standard system usage where required • Work with Client Care teams, Clinical teams, and Practice Managers to enhance patient care, client experience, and operational efficiency

🎯 Requirements

• Hands-on experience within a veterinary practice environment • Strong operational experience within veterinary practice settings • Practical knowledge of Merlin, Dayforce, Online Office, and Concur • Strong understanding of veterinary practice procedures and workflows • Excellent communication and coaching skills • Experience delivering virtual 1-to-1, group, or webinar training • Ability to explain systems clearly to colleagues with varying levels of confidence and experience • Pragmatic, organised, and solutions-focused approach • Experience supporting change and managing resistance positively • Ability to manage multiple priorities and work to tight timelines • Confidence working independently and managing own workload • Flexibility and adaptability in a fast-paced environment • Positive attitude towards change and continuous improvement • Previous formal IT or training experience is helpful but not essential

🏖️ Benefits

• Investment in learning, innovation, and wellbeing • Career development opportunities • Support to make more impact and access more career opportunities • Reasonable adjustments during the recruitment process • Remote work arrangement